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Internal fill to Research and Dispute Resolutions only
- Manage a team who performs daily Audits of Dispute Processes
- Provide resources and direction to effectively manage work load daily to meet Operational expectations
- Monitor and effectively manage to established SLAs and IPH.
- Responsible for hiring, managing, and developing employee(s).
- Creates and maintains a motivational work environment.
- Open communication across the team.
- Responsible for employee management and achievement of assigned key performance indicators, coaching where necessary.
- Aid in employee development and serve as escalation resolution point where applicable.
- Basic Qualifications for Consideration:
- College Degree and/or 5 plus years of payment processing experience preferred
- Strong interpersonal, written and verbal communication, presentation, and organizational skills.
- Ability to make independent decisions and exercise sound judgment.
- Previous experience with workflow management and performance tracking.
- Ability to manage complex issues.
- Previous process improvement experience
- Knowledge of Disputes and Dispute Systems
- Prior management or lead experience
