Flow-Zone LLC Hiring for Operations Manager Job at Three Rivers, TX Full Time

Position Title:

Operations Manager

Reports To:

Branch Manager

Department:

Operations

FLSA Status:

Exempt

Position Summary

This position is responsible for supporting new business and existing accounts within the oil and gas industry. This role requires the person to correctly input orders, quotes, and ensure day to day customer needs are met.

Essential Duties & Responsibilities

• Help deliver product information to customers.
• Maintain a working knowledge of all relevant customer issues, pricing and billing procedures, and collections status.
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies.
• Take over the phone orders from outside sales and customers
• Check availability on material in stock and when not in stock, locate and give customer ETA on when material will arrive on location.
• Ensure freight charges are billed on tickets to customers when material is shipped on third party carriers. Collect packing list and received PO’s from warehouse.
• Check frequently email for orders or incoming quotes.
• Ensure quotes and orders are done in a timely manner, meeting deadlines from sales team and customers.
• Carefully review PO numbers and dollar mounts to ensure they are correct.
• Support drivers and warehouse personnel as needed.
• Contributes to team effort by accomplishing related results as needed.
• General supervision: routine duties are performed with minimal supervision; standard practices or procedures allow me to proceed alone at routine work; occasional check of work while in progress; work is reviewed upon completion.

Qualifications

EDUCATION & EXPERIENCE

• High school diploma or general education degree (GED)
• One to two years related experience and/or training in petroleum industry
• Customer service experience

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

• Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.

Competencies

• Sales Savvy The ability to influence the customer to purchase more expensive items, upgrades, or other add-ons in an attempt to make a more profitable sale.
• Customer Service The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Job Knowledge/Technical Knowledge Demonstrates a sound working knowledge of current role and the technical systems, applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.
• Professional maturity The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• Responsibility The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
• Communication The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Flexibility Demonstrate responsiveness and adaptability following change initiatives, and demonstrates ongoing support for change efforts.
• Intelligence Understand and comprehend information, as well as find application and value from new knowledge.
• Organized Methodical and efficient in structuring tasks to be accomplished.
• Problem Solving Identifies and resolves issues timely by gathering and analyzing information skillfully.
• Attention to Detail Follows detailed procedures to ensure accuracy in the entry and reporting of data.
• Organization Uses time efficiently by prioritizing and planning work activities.
• Integrity and Respect Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles.
• Teamwork Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
• Quality Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Accountability Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.

Physical Demands

• Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Light physical activity performing non-strenuous daily activities of an administrative nature.
• Exerting up to 10 pounds of force occasionally to lift, carry, pull, or otherwise move objects.
• Bending legs downward and forward by bending leg and spine.

Safety

Every employee will take a proactive approach to ensure the safety of themselves, their co-workers, the environment and the general public. All FZ safety policies will be followed and all safety meetings/training are mandatory.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation; Quiet (examples: library, private office); Outdoor and indoor shop environment with adequate ventilation; Typical schedule is Monday through Friday working a minimum of 40 hours per week. Minimal overnight travel (up to 10%) by land and/or air.

Job Type: Full-time

Pay: $50,000.00 – $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Three Rivers, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location