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Responsible for implementing complex configuration and set-up of packaged software applications that impact large areas of the application. Performs configuration, troubleshooting, testing and analysis tasks as well as supporting day to day business operations of packaged software applications.
Assists as escalation point with complex packaged software application needs. These activities may include resolving escalated complex and/or business impacting technology issues.
Responding to incident tickets received from the service desk as well as processing change requests.
Supports team efforts to configure and maintain packaged software applications across multiple areas of the application with knowledge of interdependencies in each area. Maintenance may include support of end users in specific areas or processing, reconciliation and reporting within the system.
Perform necessary investigation, analysis and evaluation to determine feasibility of implementing new functionality to address business needs or system issues.
As part of a team, gathers requirements for new or modified packaged system functionality by understanding end user processes and through knowledge of the specific packaged application.
Participates in small to medium system updates impacting multiple modules to support business processes.
Participates in the configuration, testing and installation of new system functionality against the business requirements
As part of the team, maintains clear concise and accurate documentation for processes, reports and configurations.
Ensure documentation is kept up to date and in the proper shared, accessible location.
As part of the team, develops accurate estimates of time and effort required to implement or modify complex system configurations. Produces necessary work/test plans for accomplishing these efforts.
Can communicate effectively and work as a team member both within information services and across other groups in support of goals & objectives.
Reviews new end user software features. Identifies new functionality aligned with current end user processes, business values and risks associated with implementation.
Develops and executes moderately complex reports using a variety of applications to assist the team or business area.
