Foley Family Wines Hiring for Tasting Room Host (Firestone Vineyard) Job at Los Olivos, CA Full Time

Foley Family Wines seeks a Part-Time Tasting Room Host for our Firestone Vineyard.

Sign on bonus available for new hires. $500 for part time positions upon completion of 90 day probationary period.

Responsible for initial guest interaction, welcoming guests & visitors to the winery and setting the tone for their experience. The Host is expected to embody the hospitality, charm and professionalism of our organization. Duties include greeting & seating guests, utilizing our reservation system, answering phones, directing guests to the proper area, and maintaining the flow of service. Must be pleasant, conscientious, and professional with excellent hospitality instincts in order to provide best in class customer service. Must be able to operate effectively as part of a team, communicate clearly and ensure a smooth service operation.

Essential Duties and Responsibilities

• Provide primary greeting and education of visitors immediately upon entry to Tasting Room. Communicates in a knowledgeable, professional, and gracious manner with all guests. Verifies reservations and/or collects guest contact information for those without a reservation.

• Ensure that each guest is of legal age to consume alcohol by checking guest identification as well as verify appropriate masks are worn, when necessary.

• Set the tone of the guest visit by acknowledging them with a smile and being aware of any special occasions or accommodations with their reservation.

• Works with management to ensure proper reservations and turn times are adhered to and work to keep open communication with guests.

• Promote the sale of our wines and other products.

• Maintains a clean, well-organized, and functional environment for the host stand.

• Ensure the latest updates and/or changes and additions to all experiences are communicated to guests.

• Provide visitors with information regarding wine clubs, wine club sign-ups, and coordinates customer service questions with the tasting room staff.

• Accurately use the TOCK reservation software and other winery software systems.

• Assist in maintaining tasting room supplies through management as needed.

• Other duties as assigned by leadership.

Required Knowledge, Skills & Other Abilities

• Experience with TOCK, Winedirect, or Open Table is highly desirable.

• Strong verbal communication skills required.

• Experience and ease with Outlook, Microsoft Office and calendar functions.

• Ability to multi- task, have attention to detail and consistently follow through on assigned tasks.

• Cash handling, computer, and cash register experience is highly desirable.

• Attentiveness, calmness, and creativity in dealing with customers.

• Ability to think and react quickly under pressure.

• Capable of following directions and effectively communicate with co-workers and customers by telephone, email, and in person.

• Must be 18 years or older.

• Must be able to work weekends and flexible schedules.

Physical Requirements

• Ability to lift and/or move up to 50 pounds.

• Must have clear vision and hearing.

• Assist with receiving and restocking of wine and/or merchandise.

• Effective communication skills including the ability to communicate information in a clear and concise manner.

• Ability to work in a standing or seated position for extended periods of time and the ability to walk (for long periods of time) for the purpose of event coordination.

Work Environment

The Tasting Room is a non-smoking work environment. Employees working in the tasting room are asked to not smoke during a workday or be free from an y smell that may be associated with smoking. No heavy perfumes, hand lotion, or hair products are allowed as they can interfere with the tasting of wine. While performing the duties of this job, the employee usually works in or outside the tasting room with moderate noise levels, heavy people traffic, food, wine and business office machines.

About Foley Family Wines:

Foley Family Wines is committed to producing, marketing and distributing handmade, highly individualistic wines from some of the California’s best vineyards. Each of our wineries is a distinct, autonomous entity with its own identity, style, vineyard sites, techniques, personnel, varietal mix and category segment. Every wine in our portfolio is unique and delicious.

Foley Family Wines is an Equal Opportunity Employer

Job Type: Part-time

Physical Setting:

• Fine dining restaurant

Schedule:

• Weekend availability

Experience:

• Host/hostess: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No