Overview:
Gordon Truck Centers, Inc. (GTC) is now accepting applications for an opening at our Albany, OR Freightliner & Western Star Northwest location for a Service Account Manager / Service Advisor. We are looking for qualified applicants who are interested in joining the best Freightliner dealership in the Northwest! If you’re interested in adding your name and experience to our pipeline, read on to learn more about the company and what this job role entails.
Built upon over 35 years of helping customers satisfy their transportation needs, GTC is an expanded network of 15 dealerships doing business as Freightliner Northwest, Western Star Northwest, and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.
We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.
Responsibilities:
Service Account Manager / Service Advisor is responsible for making a great first impression with customers at all times and provide outstanding customer service from that first impression until final delivery.
Job Summary
Qualifications:
Job Requirements
Education: High School diploma or equivalent preferred.
Experience: Previous Service Advisory experience preferred but not required; or One year or more related experience in a repair facility. Technical knowledge of heavy-duty vehicles preferred by not required. Previous customer service experience required.
Skills: Must be professional and safety minded at all times. Excellent communication both verbal and written, listening skills. Good customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team.
Job Conditions
Physical: (These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job.) Requires sitting, typing and 10-key, walking and some stairs. Occasional lifting. Climbing around heavy-duty vehicles. Extensive use of telephone and computer keyboard.
Environmental: Indoors with occasional outdoor duties. Occasional transport of documents between buildings in seasonal weather conditions. Some noise while visiting other departments.
Hours: Tues-Fri 7AM-3:30PM, Saturday 7AM-3PM. Training schedule is Monday-Friday 7am-3:30pm for approximate 2-4 months.
Additonal Information
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving
responsibilities.
Job Description Summary: *Please note that while this role will operate remotely, it is required that the candidate resides in...
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