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JOB OVERVIEW
The CRM Integration Specialist is responsible for Customer Relationship Management (CRM) system integration and development. Ensures that all functions of the CRM system effectively work with all other applications and operating systems.
Architects data elements and feeds to be included in CRM. Develops strategies for implementation, including data acquisition and access, data archiving, and recovery. Builds data models and defines the structure, attributes, and nomenclature of data elements. May evaluate new data sources for adherence to the organization’s quality standards and ease of integration.
Is responsible for maintaining the CRM platform including developing enhancements, building reports, managing dashboards, creating workflows, updates, and improving security. Monitors end-user usage of systems and performs daily administrative and user support tasks.
This position is collaborative in nature and requires coordination and communication between several stakeholders. The CRM Integration Specialist will serve as a key resource / project lead on CRM initiatives and associated steering or project teams.
Requires a bachelors degree in computer science or equivalent experience. Industry certification is a plus.
*How will you demonstrate our values and positively impact our business?
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ESPRIT DE CORPS
- Coordinates and communicates with various stakeholders on new CRM functionality.
- Analyzes activities and recommends ways to improve the performance of the CRM system.
- Partners with the Systems team and Application Development to ensure strong project collaboration.
BRING GUSTO
- Creates project documentation and works with stakeholders to prioritize initiatives based on defined objectives.
- Designs and maintains various CRM components to meet the needs of our end users.
DELIVER SERVICE
- Monitors CRM helpdesk tickets. Ensures support requests are being assigned, responded to, and resolved in a timely manner.
- Manages the implementation of CRM items that meet company goals and objectives.
- Is user-focused, builds relationships, and communicates effectively at all levels of the organization.
BE EXPERTS
- Broad understanding of CRM technologies and their integration into existing systems.
- Responsible for maintaining CRM environment, including patches, and upgrading systems.
- Strong desire to obtain industry certification/designations.**
OWN IT
- Responsible for the uptime and performance of CRM systems.
- Can carry a project from initial requirements through testing and deployment.
Specific Knowledge, Skills, and Abilities
- Strong CRM development and customization skills.
- Ability to document project requirements, implement solutions, and communicate progress.
- Team-oriented, placing priority on the successful completion of the team and company goals.
- Proactive in finding and remediating issues/vulnerabilities.
- Ability to periodically work before or after normal business hours and / or on weekends.
- Detail-oriented with strong organizational skills, able to work well under deadlines in a changing environment, and perform multiple tasks effectively and concurrently.
- Ability to influence behavior while building trust and maintaining confidentiality
- Excellent analytical and problem-solving skills; demonstrate the ability to execute root cause analysis and assess viable options across all end to end processes and their downstream impact
Education and Experience
- Bachelor’s Degree in Computer Science or related experience
- 5+ years of industry experience
Additional details
- Business Travel: Travel is infrequent
- Job Type: Full-time
Fringe Benefit Group provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Location: 11910 Anderson Mill Road, Austin, TX 78726
Job Type: Full-time
Pay: $110,000.00 – $150,000.00 per year
Experience:
- C#: 3 years (Required)
- Microsoft Dynamics 365: 3 years (Required)
Work Location: Remote
