Fusion BPO Services Hiring for TELECOMMUNICATIONS Business Development Manager Job at Remote Full Time

Job description

Full Job Description:
Business Development Manager
POSITION SUMMARY

Fusion BPO Services is looking for a passionate experienced CALL CENTER professional and enterprising Telecommunications Business Development Manager. This position (BDM) is a pre-sales communication position with career growth opportunity into a direct sales role. This position is focused on educating our prospective clients for Fusion across the North America and Latin America geographies and generating qualified sales leads for the Senior Sales team to close.

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are the representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Key Responsibilities:

· Acquire in depth knowledge of Fusion’s full range of services and convey the benefits of our services to potential clients, adhering to company targets, messaging and positioning specifically for the Telecommunications market

· This position will primarily support the Telecommunications division during the selling season then the commercial division during the off season

· Make outbound calls from lists to targeted healthcare and commercial companies

· Identify who the most appropriate decision maker is in the company which is usually a Director, VP or C-Level executive

· Identify the prospects potential outsourcing call center needs

· Using outbound email and calls, gain agreement from the prospect for a call back from our sales department

· Document each call made in the company contact management system

· On calls where the decision maker cannot be reached, update the database with gathered including the decision maker names, titles, direct dial numbers, email address and any company/competitive information

· Set appointments with our sales team prior to attending industry trade shows

· Re-qualifying leads from trade shows, events, mailers, other activities

· Gather referrals from non-qualified prospects

· Provide suggestions for improving the lead generation process through script changes, list segment enhancements, offers, etc.

· Other duties and responsibilities as assigned by the Ameridial management team

· Reports to Sr. Director of Sales/VP Sales

Skills:

· Self-motivated, goal oriented, and dependable who can work with minimal supervision

· Inquisitive nature with excellent active listening skills

· Excellent research and interviewing skills

· Ability to navigate corporate structures to identify the key decision

· Ability to be assertive and persuasive without being aggressive

· Able to engage management decision makers and influencers at any level

· Ability to learn quickly and think on your feet

· Professional upbeat telephone voice, strong probing skills, persistence

· Excellent telephone and written communication skills, attention to detail

· Ability to balance multiple priorities, meet deadlines and work a flexible schedule

· Comfortable in a complex, fast-paced and dynamic environment

· Rigorous and disciplined; able to achieve results through drive and commitment

· Results driven with an excellent work ethic

Requirements:

· Minimum of 5 years of experience working in a call center (operations and client services experience is a plus)

· The following sales experience is preferred but not required as we will provide training and tools needed to be successful

o Inside sales experience in a business-to-business environment

o Experience in cold calling, sales prospecting and appointment setting

· Proficient in Microsoft Word and Excel and a familiarity with PowerPoint

· AA degree or equivalent experience preferred

· Previous experience in the call center/BPO industry would be highly appreciated

About Fusion BPO Services:
Fusion BPO Services began in the mid-90s in India. In North America Fusion is headquartered in Canton, Ohio. As a mid-size U.S.-based company, we offer flexible, scalable, and cost-effective BPO solutions for both large and mid-size clients from the Healthcare, Utilities & Energy, BFSI, Retail & Ecommerce, and various other sectors. We have BPO space across NA, LATAM, EMEA and QPAC.

Our Vision:
Fusion aims to be a pioneer of change in the shared services industry & pave the way for:

• Impeccable Customer Service
• Growth- Oriented Business Associations
• Focused Technological Innovations

Our vison is to enable future of excellence in customer satisfaction & business growth.

Our Mission:
To usher in the next era of services that improve customer satisfaction & exceed expectations of clients & customers alike.

Job Type: Full-time

Location: USA – Remote or Hybrid

Salary range: $70,000.00 – $80,000.00 per year

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Schedule:

• 8 hour shift

Supplemental Pay:

• Commission pay

Experience:

• Telecommunications and Business development: 5 years (Required)
• Call center – BPO: 5 years (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: Remote