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About Gap Inc.
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
About the Role
The Manager of HR Service Delivery Automation will support the planning and implementation of programs and initiatives that will help achieve the transformational goals of the People and Culture teams. This individual will collaborate with HR Shared Services (HRSS), HR Operations Center (HROC) and other business functions to ideate and implement technical automation solutions that will increase efficiencies related to People and Culture processes. This role will be responsible for supporting the continuous improvement of our Case Management Infrastructure in ServiceNow, and other task automation programs, as we modernize the HR Service Delivery Model for Gap Inc.
What You’ll Do
Leads HR automation projects from initial ideation, requirements gathering, analysis and development, through to completion and quality assurance testing, in support of the delivery of HR Services
Projects may include:
Managing HR Service Delivery (Case Management) process improvements in ServiceNow
Managing automation projects to leverage GapChatBot, RPA, etc
Participates in HR projects as an People Operations Automation Manager working with a cross-functional team to support the delivery for HR Services.
Assists with developing business cases for future process automations and determining metrics for measuring value and success of the automation
Maintains understanding of global systems, tools, business processes and procedures to further develop process and system efficiencies
Ensures delivery of projects within budget and timeframes to meet estimated targets
Act as a liaison and partner between HRSS, IT and other business functions, providing subject matter expertise
Accountable for the delivery of critical items with the the HR Shared Services Roadmap that support the achievement of transformational goals for the People and Culture team.
Who You Are
Customer oriented, collaborative, and able to shift directions quickly when priorities change
Detail driven, analytical, and have a system-thinking approach to problem solving and understanding how things affect one another in an overall system
Experience using data to drive the business and solve problems
Knowledge and experience using ServiceNow HR Service Delivery and Workday
Previous experience in the end to end implementations of ServiceNow for HR
Prior knowledge of HR or Shared Services operations and systems (employee life cycle, data and records management, off-boarding) will be a strong advantage
Understanding of or experience in building RPA solutions
Benefits at Gap Inc.
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.*
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
Employee stock purchase plan.*
Medical, dental, vision and life insurance.*
See more of the benefits we offer.
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we’ve been named as one of the Best Places to Work by the Human Rights Campaign for the seventeenth consecutive year and have been included in the 2021 Bloomberg Gender-Equality Index for the fourth year in a row.
