*New hires are eligible for a $1,500 SIGNING BONUS*
This position is located in our Nome, Alaska retail store and not eligible for relocation or telework.
GCI’s Specialist I, Customer Service Sales will, with your support and our Company’s products and solutions, turning our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work and play. Provide high quality service and promote company’s value by proactively acquiring, up selling, cross selling and retaining customers across applicable product lines.
Position’s Customer(s): Internal and external customers. Primary customer is “the public” who are considering purchasing or who have purchased and using company products and services who are considering upgrading/expanding those products and services.
Essential Duties of Position:
Customer Focus and Sales:
With your extensive knowledge of the latest products, coupled with your knowledge of the most competitive pricing plans available, you will utilize your exceptional customer service and sales skills to help customers select the best plan and product that will suit their needs. Each interaction allows you to build trust, educate your customers, and offer a variety of options and solutions. You will assist customers in a professional manner by providing the ultimate customer experience;
Job Qualifications for all Levels:
Knowledge, Skills and Abilities:
Additional Job Requirements: This is an entry level position under direct supervision, developing proficiency and understanding of the company’s product line, sales promotions, sales goals and pricing. Ability to recognize deviation from procedures and confirms with senior staff appropriate next steps. Performs routine work with detailed instructions on assignments. Resolves simple, least sensitive issues concerning customer service/account maintenance. Meets sales goals. Directs more complex problems to senior team.
Because GCI is a Federal contractor subject to Executive Order 14042, all GCI employees are required to be fully vaccinated* against COVID-19 as a condition of employment. GCI will consider requests for accommodation if an individual’s medical condition, disability, or sincerely held religious belief prohibits receipt of the COVID-19 vaccine.
Physical Requirements: Ability to perform sedentary and repetitive work. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Ability to lift and carry up to 20 lbs. Daily office tasks frequently involve operation of standard office equipment, (phone, fax, copier), and computer and processing of paperwork.
Working Conditions: Most activities conducted in office environment under pleasant climatic conditions. Work can be intense and stressful due to a high volume of customer interactions that are sometimes emotionally charged.
Work can involve long periods using telephone and computer terminals or the equivalents.
Position requires working a rotating flexible scheduled work schedule up to and including; overtime, on-call, and/or additional time on weekends, holiday, evenings, and/or additional time before or after normal shift hours and at other company retail locations.
A neat, clean, professional appearance; must be consistent, reliable attendance by showing up for work as scheduled with a positive enthusiastic attitude required.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency. As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Driving Requirements (if applicable): Must possess and maintain a valid driver’s license, proof of insurance and a satisfactory driving record. Occasional use of personal vehicle may be required to travel to other company facilities.
EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, and responsibilities required of employees assigned to this job.
Requisition ID: 125470 Job Level: Mid Level Department: Project Engineering Market: Transportation Employment Type: Full Time Position Overview Under general direction, provides lead coordination between...Apply For This Job
What you will do Create tools to automate factory operations Generate and collect manufacturing data Utilize machine learning to educate...Apply For This Job
Education Required Associate degree Experience Desired Two-three years of experience serving as an executive or administrative assistant, with additional responsibility...Apply For This Job
Company Description Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients,...Apply For This Job
Company Overview Come join a higher calling and find a deeper purpose! As a multi-national Artificial Intelligence Technology Company, we...Apply For This Job
About Interactive Digital Solutions Interactive Digital Solutions is creating truly innovative applications for the Healthcare industry with pioneering Machine Learning...Apply For This Job