Genesis10 Hiring For Trust & Safety Content Analyst at Detroit, MI  Full Time

Summary:
We are looking for a Trust & Safety Content Analyst to join the Abuse and Content Enforcement team (ACE) in keeping a professional and safe place.

The role will be responsible for processing and investigating terms of service, fraudulent and spam related violations. The position is expected to complete content reviews in a timely and precise manner. Serving our more than 680 million members worldwide, ACE is the team tasked with keeping a professional and safe platform. Our team members are proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment. They will have direct exposure to engineering, data science, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, they will perform other key Analyst functions including driving improvements in the team’s processes, technology and tools.

Responsibilities:

• Research and resolve all issues related to spam, account takeover and terms of service violations.
• Interpret and enforce content policies.
• Able to manage internal escalations received for fraud and all other disputes.
• Remain up-to-date on key workflow changes, operational guidelines and policy updates.
• Effectively identify problems and issues by performing relevant research using the appropriate tools.
• Communicate effectively and concisely with internal partners.
• Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues.
• Maintain and promote a positive attitude while meeting productivity and quality goals.
• May require working non-traditional hours such as weekends or evenings.

Minimum Qualifications:

• Previous experience with content policy or anti-abuse operations, or other related areas.
• Able to work as a W2 employee of Genesis10 (no corp to corp)

Preferred Qualifications:

• BA/BS degree in a related field
• Passion for keeping our users safe while protecting free speech.
• Knowledge of social media and the technologies that support it.
• Familiarity with Internet policy and content moderation environments.
• Strong written and spoken communications skills. Ability to work flexibly and to exercise good judgement in a high pressure environment.
• Well-developed sense of urgency and follow through.
• Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
• Superior time management skills and ability to meet deadlines with minimum supervision.
• Self-starter with the ability to work independently and on multiple initiatives at the same time.
• Excellent interpersonal, written and spoken communications skills.
• Proven ability to self-manage career performance and professional growth.
• Competency in Excel, SQL and other technical skills are a plus.
• Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word)

If you have the described qualifications and are interested in this exciting opportunity, apply today!

About Genesis10:
Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at “Genesis10 is an Equal Opportunity Employer, M/F/D/V