Gerald L. Ignace Indian Health Center, Inc. Hiring For Security Lead at Milwaukee, WI  Full Time

ESSENTIAL BEHAVIORS:
Build Trust: Operate with transparency, no hidden agenda; place confidence in colleagues, give proper credit to others. Follow through on agreed upon actions. Treat sensitive or confidential information appropriately. Keep emotions under control. Exhibit ethical and moral behavior in everyday business conduct.
Foster Communication: Demonstrate ability to carefully listen to others at all levels of the organization.  Seek and listen to feedback and be approachable. Express thoughts and ideas effectively. Display and promote cross-cultural sensitivity. 
Display Stewardship: Understand business implications of decisions. Conserve organization resources.  Look for ways to improve and promote quality. Take personal responsibility. Use resources in an efficient and cost-effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES / LEAD RESPONSIBILITIES:
Lead Responsibilities 60%:

• Coordinate and supervise the activities of Security and Housekeeping team members.
• Organize and assign duties and tasks to Security and Housekeeping team members.
• Monitor daily performance of Security and Housekeeping l team members to ensure duties are completed accurately, efficiently and timely. Monitor and control overtime.
• Review and correct timesheets, review and respond to time off requests and coordinate payroll for Security and Housekeeping team members.
• Evaluate performance of Security and Housekeeping team members and conduct verbal and written performance evaluations after 90 days and annually as needed.
• Assist with interviews. Conduct orientation and training on Infection Control and Prevention and Safety, as well as Security and Housekeeping policies and procedures.
• Identify and recommend solutions to Security and Housekeeping team member and office issues or problems.
• Ensure safety for patients and employees by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
• Implement or recommend disciplinary action as needed in conjunction with the Chief Operations Officer and Human Resources. Document all disciplinary action.
• Ensure clinical policies and procedures comply with current state and federal regulations and AAAHC, NCQA, HRSA, OSHA, COLA and CLIA requirements and regulations. Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.
• Serve as a back-up for Security and Housekeeping team members.
• Attend meetings and relay pertinent information to Security and Housekeeping team members timely.

Security/Housekeeping/Transportation 40%:

• Monitors the identification of individuals entering controlled areas; refers persons who lack proper credentials to a control point to arrange access; issues verbal admonishments for personally observed violations of rules and regulations.
• Prepares various kinds of legible written reports for encounters with individuals such as complainants, witnesses, disruptive employee, visitors, about unsafe conditions, storage, or locations of materials; accidents reports or any other kinds of reports that describe events as they happened and that could be used in future actions.
• Contacts local authorities in case of emergency
• Provides surveillance of agency property and facility.
• Maintain the Facilities, environment, safety and infection control program 
• Provides surveillance of agency property and facility.
• Assists in maintaining a quiet and safe environment free from solicitors, unruly and/or disorderly persons.
• Conducts regular safety inspections and completes related reports.
• Preparing health and safety strategies and developing internal policy.
• Conducts hazard surveillance activities and methods to address identified hazards
• Records and documents all incidents which require assistance and/or attention and maintains accurate files.
• Maintains a current and complete inventory of equipment/furniture.
• Assists in agency equipment control.
• Facility cleaning and preventive maintenance.
• Non-technical facility and equipment repair.
• Carrying out risk assessments and considering how risks could be reduced.
• Organization of storage areas.
• Ability to be on call 24/7, including Holidays.
• Ability to plan, organize and coordinate work.
• Ability to work independently with little supervision.
• Ability to maintain personal composure.
• Ability to evaluate situations and act/react appropriately.
• Ability to use tact in dealing with visitors/patients in occasionally difficult situations.
• Actively participate in and support Quality Assessment and Improvement activities in the organization.
• Participates in Agency Committees as requested.
• Transport clients and employees when needed using Agency vehicle.
• Coordinating and documenting appropriate drills
• Performs other duties as assigned.

QUALIFICATIONS:

• CPR/BLS/AED certification
• Knowledge of OSHA standards
• Competence in infection prevention and control
• Excellent written and spoken communication skills must be able to explain health and safety processes to a wide range of people and groups.
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• Valid Driver’s License

EDUCATION or SKILLS/KNOWLEDGE:

• High-school diploma or equivalent.
• Excellent interpersonal skills and ability to with diverse personalities (patients, providers, other staff members and general public.
• Good verbal and written communications skills
• Sensitivity to the complex physical and mental health needs of the population served
• Ability to assess patients, set priorities, identifies and resolves problems effectively and efficiently. 
• Must have experience and proficiency in deescalation.
• Possesses excellent organizational skills for managing workflow, coordination of schedules, anticipating the needs of the patients and employees, establishing and maintaining effective working relationship, etc. 
• Demonstrates reliability and flexibility, and portrays positive role model behavior.
• Ability to communicate effectively with patients, families or caretakers, physicians and others under stressful conditions.
• Contributes positively to patient satisfaction.
• Knowledge and experience utilizing vehicle restraints including seatbelts, car seat requirements and wheelchair restraints (e.g. Q Straps).
• Must be able to effectively communicate in English, written and verbal
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Spreadsheet software and Word Processing software. Appointment scheduling software training will be provided.

OTHER SIGNIFICANT FACTORS:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.

Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Work is also performed outside on the grounds of the premises utilizing landscaping and snow removal equipment and tools. Ability to communicate effectively over the telephone, by computer and in person. Ability to perform well in a fast paced work environment.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

GLIIHC supports a safe, healthy and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment.
 
The Gerald L. Ignace Indian Health Center, Inc. provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. Equal Opportunity employer/Veteran/Disabled. American Indian and Veteran Preference employer.