Note: This is a remote position, but candidates must reside within our territory.
Work Schedule: Monday, Wednesday, Thursday, Friday, Saturday, from 3:00 p.m. to 11:00 p.m. EST, with days off on Sunday and Tuesday.
Why AAA? We’ve Got You Covered!
At AAA, we value your success and offer a host of benefits, including:
Competitive base hourly rate, with potential for growth depending on experience
Eligibility for Annual Merit Increase and Bonus
Nearly 4 weeks of Paid Time Off in your first year
8 Paid Holidays
401(k) plan with employer match up to 7% of salary deferrals
Comprehensive Medical, Dental, Vision, and Prescription coverage
Tuition Reimbursement
FREE Life Insurance
FREE AAA Membership (inclusive of product & service discounts)
And much more!
Your Responsibilities
As a Dispatch Operations Supervisor, your role will encompass:
Ensuring Priority, unspotted, and KMI (Keeps Member Informed) calls are managed promptly and Members are kept informed of their call status.
Handling escalated/sensitive/high-risk Member and Associate interactions and situations as required.
Leading the development of your team, coaching, and ensuring they meet or exceed established metrics, quality, and safety goals.
Participating in the interviewing and selection process for team members.
Conducting employee counseling and disciplinary sessions.
Monitoring and managing daily teamwork flow, ensuring all work is processed with quality results.
Contributing to the overall success of the team and the long-term profitability of the enterprise.
Qualifications
To thrive in this role, you should have:
At least a high school diploma; Bachelor’s degree preferred or equivalent work experience.
2+ years of experience in a high-volume contact center and/or dispatch environment.
5+ years of customer service experience.
1+ year of experience as a supervisor or team lead in a contact center environment.
Excellent communication and interpersonal relations skills.
Strong written and oral communication skills.
Intermediate proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint, Visio).
Ability to multitask and understand multiple products and benefits within each product.
Join us in providing exceptional service and representing shared values as we celebrate Hispanic Heritage Month together. At AAA Club Alliance, we’re committed to creating a welcoming and inclusive workplace where diversity and inclusion are celebrated.
If you’re ready for an exciting journey with a supportive team, apply now!
#US
AAA Club Alliance (ACA) is an equal opportunity employer.
Our Investment In Diversity, Equity, And Inclusion
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates from all walks of life, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin. Join us and be part of our journey!
Salary: $ 57,000.00 Per Year
Operates gasoline-, liquefied gas-, or electric-powered industrial equipment equipped with lifting devices, such as sit-down, stand-up, clamp or other elevating...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Position Overview: The General Manager of Freight Forwarding is involved in managing staff and overseeing...
Apply For This JobShipping Coordinator Georgia-Pacific, Madison Plywood is seeking a Shipping Coordinator in Madison, GA. The Shipping Coordinator is responsible ensuring product...
Apply For This JobBlue Bottle Coffee is a passionate and growing team of hundreds around the world, united by the simple purpose of...
Apply For This JobTo be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 In this field,...
Apply For This Job