GFA Federal Credit Union Hiring for IT Network Administrator Job at Gardner, MA Full Time

Position: Network Administrator

Reports to: SVP/CTO

Location: Information Technology

Grade: Exempt VI

Job Description

Network Administrator

Description

The Network Administrator’s role is to plan and coordinate the design, installation, and connectivity of computer and network systems to ensure the stable operation of the organization’s IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This person will also ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Administrator will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This person will also troubleshoot network performance issues, as well as analyze network traffic and provide capacity planning solutions. This individual shall analyze and resolve wireless local area networks (WLAN) hardware, software problems in a timely and accurate fashion, and provide end-user training where required. The Network Administrator is also responsible for the organization’s telecommunications infrastructure which includes configuring, diagnosing, repairing, upgrading, and optimizing all telephone systems and services, voicemail, and VOIP-PBX communication systems, and video conferencing environments, both internally and those integrated with Internet-based services.

Responsibilities

Strategy & Planning

• Collaborate with technical services team members to assess near and long-term network capacity needs and design and implement strategic plans to make certain network capacity meets existing and future requirements.
• Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records.
• Develop, implement, and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.
• Develop and deploy methodologies for testing network performance and providing network performance statistics and reports.
• Practice network asset management, including maintenance of network component inventory and related documentation.
• Conduct testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality.
• Design and support VOIP infrastructure and its associated software, including IP-PBXs, call management systems, voicemail, and interactive voice response.
• Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony traffic on the network.
• Document the WLAN’s architecture, design, and layout, including protocols and standards used, as well as configuration.

Acquisition & Deployment

• Design and deploy company LANs, WANs, and WLANs, including servers, routers, hubs, switches, UPSs, and other hardware.
• Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry in support of network procurement and development efforts.
• Oversee new and existing equipment, hardware, and software upgrades relating to network or telephony equipment.
• Plan and implement any improvement, modification, or replacement of network infrastructure components.
• Where necessary, liaise with equipment vendors during installations and hardware performance issues.
• Design and deploy enterprise-class wireless networks, including access points, servers, routers, hubs, switches, and other hardware.

Operational Management

• Receive, prioritize, and respond to incoming work orders, calls, and or emails regarding equipment, connectivity problems and general help desk functions as needed.
• Accurately document instances of software or hardware failure, repair, installation, and removal or other work requests.
• Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, Virtual Private Networks, and intrusion detection systems.
• Establish and maintain regular written and in-person communications with departmental administration regarding pertinent network activities.
• Configure all networks to ensure their smooth and reliable operation for fulfilling organizational objectives and processes.
• Define and implement strategies for integrating disparate operating system environments.
• Monitor network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks.
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users and recommend and implement corrective solutions.
• Manage planning and maintenance of network cabling, including MDF and IDF closets.
• Participate in managing all network security solutions.
• Perform server and security audits, and system backups and recovery.
• Perform related duties consistent with the scope and intent of the position.
• Provide guidance to junior team members.
• Other functions as needed to support the technology function.

Position Requirements

Formal Education & Certification

Acceptable Options:

• High School diploma or equivalent, and 8 years work experience as senior network administrator.
• Bachelor’s Degree in Computer Science or Engineering, and years work experience as a senior network administrator.
• Master’s Degree in Computer Science or Engineering, and years work experience as a senior network administrator.
• Industry standard certifications such as: CCNA, CCNP, CCIE, CWNA, CWSP may substitute for years work experience each up to years.

Physical Demands/Condition Requirements

• General office environment.

Equipment Used

• General office equipment.

Management reserves the right to alter this job description without notice.

This is to confirm that I have thoroughly reviewed this job description and position competencies and standards. I understand and accept my responsibilities as outlined.

Employee signature Date

Human Resource Date

Job Type: Full-time

Pay: $68,000.00 – $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
GFA follows CDC guidelines

Education:

• Bachelor’s (Preferred)

Experience:

• Network administration: 1 year (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No