Girl Scouts-Dakota Horizons (GSDH) Hiring for Member Services Specialist Job at Sioux Falls, SD Full Time

We’re hiring! Join Our Team!
Girl Scouts offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women lead and change the world for the better.
Come grow with us!

This position will be a blend of remote and in-office work.

What skills will I use?
-communication (virtual and in-person)
-customer service
-cloud based technology
-product distribution logistics

Mission:
Girl Scouts build girls of courage, confidence and character who make the world a better place.

Position Summary:
The Member Services Specialist role is responsible for professionally and knowledgeably representing the council as first point of contact for incoming calls, emails, and website requests.

Responsible for providing equitable and inclusive customer service resolution and communication to all members, volunteers and customers, both internal and external. Responsible for processing of member registrations and associated paperwork within council timelines.

Major Accountabilities-Member Services

1. Enhance member experience by responding professionally to service questions utilizing the Salesforce knowledge base of solutions. Professionally manage or escalate conflict calls as appropriate.

2. Ensure a minimum of 80% of contacts are resolved at first contact.

3. Stay up to date on all council-related events, calendars and FAQ’s in order to provide knowledgeable, professional solutions

4. Return missed calls, emails, messages within 24 hours

5. Obtain and maintain case management knowledge and effectively enter and track call data information utilizing Salesforce platform

6. Input data from source documents into Council Membership Databases. Receive, receipt, and process forms and reports.

7. Maintain strict confidentiality and professionalism when handling sensitive information.

8. Manage, organize, and maintain files, logs, and other directly related records.

9. Process member registrations either via paper or electronically through the registration queue accurately and within council timelines.

10. Manage APD scholarship paperwork accurately and within council timelines

11. Accurately and within council guidelines, process deposit reports and balance sheets for finance (Sioux Falls location only)

12. Other duties as assigned.

Major Accountabilities-Leadership

• Actively and consistently demonstrate through example, our council NORMs
• Develop positive interpersonal relationships across the council including staff, volunteers, and members
• Position is responsible for providing executional support that may occur across the entire council footprint. Position may perform field work as requested.

Qualifications:

• High School Diploma and two years customer service experience or equivalent is required. A college degree is preferred.
• Demonstrated passion and enthusiasm for the Girl Scouts Mission as well as for customer advocacy. Strong sense of urgency and results-orientation are required
• Adept at problem solving with a strong attention to detail
• Exceptional written, verbal, listening and interpersonal skills with the ability to be diplomatic, persuasive, and build support and commitment
• Proficient Microsoft Office and Salesforce skills as well as experience with Shoretel phone system
• Ability to work a flexible schedule that includes some travel, night and weekend hours as needed. Support hours are 8:00 am-5:00 pm MT, Mon-Thurs and 8:00 am-noon MT Fridays
• Valid driver’s license required
• Must be able to successfully complete required pre-hire criminal

and vehicle background screenings

• Ability to maintain active, paid membership in GSUSA annually
• Ability to maintain regular and consistent attendance

Working Conditions/Physical and Safety Requirements:

1. This position will work in normal business or remote office environment conditions

2. Ability to lift, move and transport up to 20 lbs occasionally

3. Constantly operates a computer and other office equipment

4. Ability to move self in different positions to accomplish tasks

Job Type: Full-time

Pay: $1.00 – $1.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service and support: 1 year (Preferred)
• Customer Databases: 1 year (Preferred)

Work Location: Multiple Locations