The Dedicated Engineer Network Operations (DENO) aka. Resident Engineer Network Operations (RENO) service provides resident network engineer(s) to serve as support resource(s) for Customer Customers. The engineer can support network verification activities, and following turn-up of the network, provide day-to-day fault management support of the Customer based network. In addition, the engineer can assist in managing the day-to-day process of integrating and implementing new elements of the Customer based network. Customer’ resident engineer(s) work jointly with customer’s personnel in the following activities:
Requirements:
This position requires direct interaction with customers, peers, engineering, and sales. This position requires in-depth troubleshooting techniques and fault isolation skills. The person should have in-depth knowledge of Linux, Perl Scripting and Voice Over IP Telephony Architecture and Protocols. In addition, experience with industry standard test and analysis tools (Wireshark, IP Softphones, SIP test tools) is a requirement. The job requires that the individual be able to recreate and isolate customer issues in their particular realm of expertise while working autonomously and with peers. This position requires:
Customer Resident Engineer Functional Requirements:
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