Golden State Peterbilt Hiring for Parts Counter Person Job at Bakersfield, CA Full Time

Golden State Peterbilt a subsidiary of E.M. Tharp, Inc. is looking for an experienced Parts Counter Person to join our team here in Bakersfield, CA. We are a full service dealership that offers service, sales and parts.

*Pay will be determined by experience

Summary: Speak with and meet customers in person or via phone upon visit to department, to determine needs. Look up parts in system and

Essential Duties and Responsibilities Operates

• Provide customer service by greeting and assisting customers by telephone or in person, to provide information about products and services, and responding to customer inquires or to obtain details of parts needed
• Maintain professionalism in your conduct and appearance

• Answer phone calls before three rings & provide price quotes and other requested or applicable information as well as looking for opportunities to learn more about the customer.
• Assist the outside sales staff with processing sales orders and quotes.
• Answer customers’ questions about products, prices, availability, and product features.
• Determine sales price for customers for each sale in accordance with company procedure.
• Locate and obtain ordered part for customer.
• Determine availability of parts that are not in stock, submit an emergency order if needed by customer
• Safely pull purchased parts from stock in a timely and accurate manner.
• Set up orders for daily shipment, delivery, and/or pick-up.
• Verify “will call” and “back order” files weekly and return to vendors or restock items as directed.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
• Always treat customers and coworkers with courtesy and respect.
• Assist with annual inventory and daily cycle counts.
• Assist customers in loading their purchases into their vehicles when needed.
• Maintain professional appearance, attitude, and behavior.
• Maintain a neat, clean, and orderly parts counter and parts showroom.

Job Type: Full-time

Pay: $19.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Parts Counter Person: 2 years (Required)
• Heavy Duty Parts Sales: 2 years (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location