GOODWILL INDUSTRIES OF SE WIS Hiring for Field System Administrator Job at Great Lakes, IL Full Time

The Field System Administrator is responsible for effective provisioning, installation/configuration, operation, maintenance, and security of the desktop, server, telecommunication, and network hardware and software infrastructure located at Goodwill Great Lakes. The individual is the primary technical liaison between Goodwill and the customer and is responsible for understanding computing needs and delivering the necessary technology infrastructure support on a daily basis.

RESPONSIBILITY LEVEL:
Implements strategies to achieve the goals for the organization and information systems administration. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 – 12 months.

PRINCIPAL DUTIES:
1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Responsible for the effective engineering and provisioning, installation, configuration, operation, maintenance, and physical security of desktops, laptops, point-of-sales devices, severs, mobile technology, telecommunications, software and infrastructure technology to support those needs including the maintaining all necessary documentation and development of standard operating procedures. 60%

6. Perform daily support and guidance to ensure systems performance and standards which includes; system monitoring and backup of all required file systems and data, verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system, application logs, and verifying completion of scheduled maintenance task. 30%

7. Preform operation infrastructure maintenance in accordance within industry standards and PCI compliance; OS patches, administrative tools and utilities, etc. 10%

8. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:
1. Two years of college education or experience equivalency, and a minimum of 3 years’ experience.

2. Thorough knowledge of PC environment, mobile technologies, and Point of Sale technology.

3. Strong understating of Windows server products (OS, SQL, Exchange, Active Directory, etc.).

4. Strong understanding of network concepts (IP addressing, subnetting, VLANs, DNS, routing, and switching).

CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

PHYSICAL/SENSORY DEMANDS:
Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Remain stationary for extended periods of time, Repetitive use of hands for computer keyboarding, vision Required to transfer written information into electronic databases, travel required.

(NSGL)(SEW)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)