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ESSENTIAL EXPECTATIONS
Customer Service Expectations
Serving customers at Goodwill of Southern Nevada (Goodwill) has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity, and Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
Safety Expectations
At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.
POSITION EXPECTATIONS
Position Expectations
Position serves as a strategic and collaborative partner with management to consult and guide on Human Resources matters. Proactively and reactively manages in the areas of team member relations, development, engagement, and morale for Goodwill. Responsible for providing direct counseling and support for team member rewards, recognition, corrective actions, development, and culture. Facilitates learning classes, sessions and meetings. Serves all team members for the benefit of the individual and Goodwill.
Responsibilities
Maintains in-depth knowledge of legal requirements related to the day-to-day management of team members, reducing legal risks, and ensuring regulatory and legal compliance.
Provides guidance and interpretation and ensures compliance with all Goodwill policies, Goodwill Industries International standards, and safety and security regulations. Assists in policy requirements, creation, and revisions.
Responsible for team member relations for assigned properties through progressive discipline, development, culture, and team member engagement.
Works closely with management answering questions and coaching through one-on-one directional conversations, management meetings, and trainings regarding policies, practices, employment law, and resources.
Supports management opportunities for development encompassing Goodwill learning management system (LMS) courses and programs, referring to outside sources or mission services.
Provides guidance and ensures adherence to policy/employment law relating to team member matters.
Visits departments frequently, to include assigned stores and operations, to provide support and assistance in areas of corrective action, development, team member assistance, and policy administration.
Visits new hire’s at their property to conduct check-ins at 14 and 30 days.
Oversees corrective actions, separations, and other team members documents for appropriate usage, data, verbiage, and actions.
Conducts investigations independently or in concert with management ensuring policy and state and federal regulations and laws are observed. Ensures proper documentation and procedures. Makes recommendations for courses of action.
When required, provides crisis intervention and refers team members to agencies in the community for housing, food, childcare, elder care, and other social services.
Assists team members in career development, removing work barriers, issuing bus passes, clothing vouchers, rental assistance, etc. in conjunction with Mission Services.
Conducts requested 515’s on targeted areas ensuring Human Resources and management are informed on growing issues or trends.
Conducts weekly new hire orientations and assists in content revision to maintain accuracy and relevancy.
Creates relevant KPIs and metrics to recommend training initiatives and programs.
Assists in team member development conducting employee needs assessments/gap analysis to develop training programs, competencies, career paths, corrective requests, and referrals to Mission Services.
Participates in recommendation, evaluation, and monitoring of training programs to ensure effectiveness. Follows up to ensure training objectives are met.
Facilitates classes, meetings, sessions, etc. as directed.
Creates, enhances, and edits training materials for leadership programs and training, new hire orientation, and other programs as directed.
Demonstrates proactive change management skills and facilitates discussions outlining change and implementation.
Provides current internal and external trends and ensures senior management is aware through escalation of significant issues to ensure the performance of the Human Resources function, as well as their own, is progressive and effective.
Assists in creating, reinforcing, and furthering Goodwill culture and team member engagement.
Works closely with management to maintain work relationships, build morale, support culture, and increase productivity and retention.
Ensures Goodwill’s core values are followed in all team member conversations and documentation.
Maintains confidentiality while exemplifying integrity, ingenuity, and exceptional work ethic.
Assists with projects or other duties as determined by management.
Education, Experience, and Requirements
Minimum of five years of experience resolving complex HR issues in all HR disciplines.
Bachelor’s degree preferred.
Thorough understanding of employment laws. Proven ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
Must have proven experience in effective counseling in the workplace, showing adaptability to remedy worker’s needs.
Proven experience in course creation and facilitation.
Ability to identify and develop leaders.
Possesses project and people management skills.
Proven experience in exercising effective independent judgement and independent work completion with minimal supervision.
Excellent time management skills with a proven ability to meet deadlines.
Outstanding analytical and problem-solving skills. View problems not as “yours” but as “ours.”
Possesses effective verbal and written communication skills among diverse audiences.
Proven experience in maintaining confidential records and documentation.
Must be collaborative to arrange programs and sessions with store and operations management.
Ability to maintain effective working relationships with all team members.
Must have reliable transportation and be able/willing to travel within the Las Vegas valley to handle job-related assignments with short to no notice.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
Proficient with Microsoft Office Suite or related software.
Environmental Factors
Majority of duties performed in an office environment.
Physical Factors
Able to lift, carry, push, and pull a minimum of 25 pounds.
Prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.
