Green Lawn Fertilizing Hiring for Telecommunications Project Coordinator Job at West Chester, PA Full Time

Green Lawn Fertilizing / Green Pest Solutions is one of the fastest growing lawn care and pest control companies in the tri state area. Our mission is to be the leader in the lawn and pest industry by delivering a superior customer experience. We serve Southeastern Pennsylvania, Northern Delaware, and Southern and Central New Jersey from our four branches in the region. We have grown very quickly but steadily and are looking for people who enjoy a fast-paced, dynamic environment.

We are currently seeking an experienced Telecommunications Project Coordinator to assist in all telephony infrastructure using 8×8 call center software. An excellent Telecommunications Project Coordinator is very knowledgeable in cloud-based phone systems, preferably 8×8. They must have a solid technical background while able to complete all Telephony projects in a timely manner.

ESSENTIAL FUNCTIONS/ RESPONSIBILITIES:

• Manage the operation of the companies 8×8 phone system
• Training of users on how to access and use all the systems features
• Create and Manage all Telephony reporting- Analyze data to improve performance and company needs
• Manage our current telephony vendor and find third party vendors to improve the phone system functionality.
• Implementation and execution of company Telecom Projects.
• Analyze the communication requirements of all departs to determine their technology needs.
• Support marketing with improvements to customer communication- email, text, 8×8 Reporting, and lead reporting.
• Work with IT and Marketing teams to roll out a Sales and Marketing CRM- Hubspot or similar
• Manage creating (pulling) of lists for all marketing and sales efforts using the phone system
• Maintain the directory database of usernames and extension numbers
• General understanding of computer systems, security, network and systems administration, databases, and data storage systems.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire company.
• Excellent decision-making skills.
• Assist in strategy as it relates to the company’s IT infrastructure.

SCHEDULE & EXPECTATIONS

· Hours: 50 hours/week + occasional Saturdays dictated by the needs of the business

· Attire: Business Attire

· Meetings:

o Weekly Lawn & Pest Staff meetings

o Department meetings for all department (min 1 each annually)

o Weekly 1:1

· Travel: 1 – 3 industry trade shows/industry peers/continuing education

o 1 – 3 industry trade shows or peer company visits

REQUIRED MINIMUM EDUCATION/EXPERIENCE:

• Bachelor’s degree with major or emphasis in Information Technology, Information Systems, Computer Science, or related field.
• Strong consultative, presentation, and business communication skills
• Valid driver’s license and driving record meeting Green Lawn/Green Pest standards

ABILITIES AND SKILLS:

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others’ reactions and understanding why they react as they do.
• Speaking & Speech Clarity: Talking to others to convey information effectively and the ability to speak clearly so others can understand you.
• Coordination: Adjusting actions in relation to others’ actions
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension: Listening to and understanding information and ideas presented through spoken words and sentences.
• Written Comprehension: Reading and understanding information and ideas presented in writing.
• Oral Expression: Communicating information and ideas in speaking so others will understand.
• Written Expression: Communicating information and ideas in writing so others will understand.
• Judgment and Decision Making: Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiation: Bringing others together and trying to reconcile differences.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Deductive Reasoning: Applying general rules to specific problems to produce answers that make sense.
• Problem Sensitivity: Perceiving when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Fluency of Ideas: Coming up with several ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

• The ability to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 20 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

• Must be able to do limited travel to Green Lawn/Green Pest facilities.
• Must be able to utilize office equipment such as desktop/notebook computers, copiers, printers, scanners, telephones, and calculators.
• The noise level in the work environment is usually moderate.
• Must be able to work in various indoor and outdoor climates and driving conditions.

Job Type: Full-time

Pay: $65,000.00 – $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Multiple Locations