GSK Hiring For Senior Manager, Travel & Meetings Operations – Americas at Philadelphia, PA Full Time

Site Name: USA – Pennsylvania – Philadelphia, USA – Pennsylvania – Upper Providence
Posted Date: Nov 22 2023

GSK is seeking a travel & meetings professional to join our US-based team as Senior Manager, Travel & Meetings Operations for the Americas. This role will have responsibility for operations relating to both Travel and Meetings category. The position will report into Director of Global Travel & Meetings Operations.

The successful candidate will work closely with various stakeholders to optimize travel and meeting experiences and costs for GSK personnel. This role requires a high degree of professionalism, a strong understanding of industry benchmarks and trends, and the ability to drive new processes and strategies.

This role will operate as a key resource of the operations team, working in tandem with Travel and Meetings leadership team and help strategically operate and implement the regional priorities. Close monitoring and analytics of Travel, Meetings & Expense regional spend will be required to optimise the program.

This is a great opportunity to become immersed in the Global Travel, Meetings and Events program working closely with Tier 1 vendors, stakeholders and cross-functional teams to ensure best in class program delivery.

Key Responsibilities:

This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…

• Collaborates with the Sourcing and Governance teams to develop best in class service, optimised Traveller experience and cost for GSK Travellers
• Proactively liaise with and manage key stakeholders and business partners to support strategy development, endorse recommended strategies and support execution alongside sourcing team
• Work in partnership with Country/ Region LOC Procurement (LOC’s) and Country/ Region Finance (CFO’s) team to optimize traveler and meeting owner awareness of spend and behavior (to control spend and optimize demand in line with industry benchmarks
• Works in partnership with the Country / Region CFO’s to provide strategic direction, insight into meeting management practices and advice
• Manages KPI’s to ensure effective control and management of Spend and Service for travellers
• Works in partnership with Country/ Region Procurement and Finance teams to optimise traveller behaviour (to control spend and optimise Demand in line with industry benchmarks)
• Manages Americas Operations for Travel & Meeting programs including adherence to established KPIs, process optimization, and end-user support in liaison with stakeholders
• Drives increased adoption of online booking, T&E apps utilization etc across the Americas regions
• Manages regional supplier relationships in line with the global supplier strategies and initiatives
• Liaises with the finance team on the ‘Expenses’ service delivery and other internal stakeholders (e.g. Security, Tech team)
• Liaises with Global Ethics and Compliance to ensure risk management and duty of care (for this high-risk category)
• Support in development of travel and meetings category strategy
• Support and implement specific Travel and Meetings projects such sustainability & DEI strategy and or new technology
• Stakeholder management and engagement (Travelers, Meeting Owners, Admins, Regional procurement teams etc)

Why you?

Basic Qualifications
We are looking for professionals with these required skills to achieve our goals:

• Bachelor’s degree in a relevant field or equivalent experience in a similar role.
• 5+ years professional experience in travel and meetings program management
• Experience in travel & meetings operations, supporting tools, metrics, and leading practices
• Knowledge of travel booking systems like GDS, Concur, Cvent platform etc

Preferred Qualifications

If you have the following characteristics, it would be a plus:

• Ability to understand travel data, establish business cases and deliver supporting analysis of spend
• Excellent organizational and time management skills
• Demonstrated ability to adapt to changing priorities and work effectively under pressure.

• Proven ability to build strong working relationships with vendors and stakeholders

• Agility to problem-solve creatively

• Strong written, verbal and interpersonal communication skills

#LI-GSK

to learn more about the comprehensive benefits program GSK offers US employees.

Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We’re committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

GSK is an Equal Opportunity Employer and, in the US, we adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK’s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK’s compliance to all federal and state US Transparency requirements. For more information, please visit GSK’s Transparency Reporting For the Record site.