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Job Summary
The Sr. Manager, Operations is responsible for the leadership and management of Customer Service and Claims group for a block of business or client group at WebTPA. This role will have a special emphasis and focus on process efficiencies, productivity, performance, and metrics.
The Sr. Manager, Operations is responsible for the leadership and management of Customer Service and Claims group for a block of business or client group at WebTPA. This role will have a special emphasis and focus on process efficiencies, productivity, performance, and metrics.
Essential Functions
- The essential functions listed represent the major duties of this role, additional duties may be assigned.
- SUPERVISORY RESPONSIBILITIES:
- Manages Managers in Customer Service & Claims Processing
- Directly accountable for hiring externally and promoting from within.
- Provides direction and coaching on performance of Managers and their teams (direct and indirect reports).
- Conducts 1:1 meetings for updates, offers coaching and direction and completes performance appraisals.
- Issues disciplinary measures in partnership with HR.
- Approve expense reports (30%)
- SUPERVISORY RESPONSIBILITIES:
- Manages Managers in Customer Service & Claims Processing
- Directly accountable for hiring externally and promoting from within.
- Provides direction and coaching on performance of Managers and their teams (direct and indirect reports).
- Conducts 1:1 meetings for updates, offers coaching and direction and completes performance appraisals.
- Issues disciplinary measures in partnership with HR.
- Approve expense reports (60%)
- Special Projects (10%)
Required Work Experience
5+ years related work experience. Experience Details: Experience in Customer Service and Claims Processing
5+ years related work experience. Experience Details: Experience in Customer Service and Claims Processing
Required Management Experience
2+ years direct supervisory/management experience
2+ years direct supervisory/management experience
Required Education
Related Bachelor’s degree or additional related equivalent work experience
Related Bachelor’s degree or additional related equivalent work experience
Additional Required Qualifications
Professional verbal and written communication skills required for interfacing with internal and external contacts.
Ability to communicate to a variety of audiences to ensure a clear and concise message.
Basic computer skills including knowledge of Microsoft Office.
Knowledge of iiiPUT a plus.
General Physical Demands
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Opportunity/Protected Veteran/Disabled Employer committed to creating a diverse, inclusive and equitable culture for our employees and communities.
