Hae CPG Hiring for Operations Associate at New York City Metropolitan Area Full Time

COMPANY: Hae CPG

POSITION: Operations Associate

ROLE TYPE: Full-time

REPORTS TO: Operations Manager

OFFICE LOCATION: Brooklyn, NY, role will be remote but must be in NYC area

About the Company

Hae CPG is a Brooklyn-based supply chain consulting agency for emerging beauty and CPG brands. Since its launch in 2020, Hae CPG has collaborated with up-and-coming brands in the beauty, personal care, haircare, and consumer product spaces. Clients have included Kulfi Beauty, Crown Affair, Experiment Beauty, Discover Night, Aavrani, and more.

From product conception to the doorstep of customers – we specialize in laying down the foundation of a brand’s business and executing their ideas, so they can focus on their number one priority – growth. We support brands across all operational functionalities, including inventory planning and management, vendor correspondence, production flow management, sales operations, customer service, and DTC and B2B fulfillment. In short, we help brands make, ship, and sell their products.

Location

We are based in Brooklyn, NY. This role will be remote, but location in the NYC area is required.

Role Description

Hae CPG is seeking an Operations Associate to support an exciting new stage of the company and a fast-growing client roster of CPG brands.

The Operations Associate will collaborate with the Hae CPG team, including the Founder/CEO and Operations Manager, to support and execute day-to-day e-commerce, retail, logistics, and customer service operations for key clients.

You must be both a self-starter with an entrepreneurial mindset and a team player that is willing to roll up your sleeves believing that ‘no task is too big or too small. The role requires stellar communication and relationship building acumen, strong writing abilities, and the ability to understand data. You must be flexible and quickly adaptable, as the needs of the business can quickly evolve.

Responsibilities

• Monitor day-to-day operations of each client’s e-commerce and customer experience operations
• Cultivate relationships with and correspond with 3PL partners to ensure timely shipping and delivery of e-commerce and retail orders and oversee specialty value-added services and projects
• Ensure e-commerce and Drop Ship orders are processing across all brands in a timely manner; correspond with 3PLs to troubleshoot delays and order issues; monitor platforms for integration issues
• Monitor inventory levels across DTC and Drop Ship for finished goods and shipping materials; Prevent stockouts of shipping materials and work with brands and Hae CPG team to replenish as needed
• Process and execute retail orders, submit invoices for key clients in a timely manner; Log and update order status as needed and provide tracking information to retail partners
• Support Operations Manager with sales and inventory reporting
• Manage and execute customer experience initiatives for key clients; Provide excellent communication and timely correspondence with customers; Troubleshoot customer service and order processing issues
• Compile data across customer service and fulfillment in both internal and external facing report
• Monitor and report on chargebacks and RTVs for key retailer partners for clients and gather historical data to actively dispute chargebacks
• Create, organize, and update client documentation and reporting, SOPs, retail and routing guidelines

Requirements

• At least 1+ years in retail/CPG industry, preferably within an operational or customer support function
• Excellent interpersonal and communication skills and prioritizes relationship building, able to craft creative, warm, and engaging responses to clients and vendors
• Eager to learn new skills and process flows
• Detail-oriented, highly organized, and able to multi-task – must be able to keep up with multiple clients, emails, timelines, launches, purchase orders simultaneously and with accuracy and timeliness
• The ability to blend creativity and data to strategize the best, efficient, innovative outcomes
• Both a dynamic self-starter and a team player with an entrepreneurial mindset, able to self-manage and work independently without handholding
• An agile, resourceful problem solver that can adapt within a constantly evolving business
• Proven ability to thrive in a fast-paced environment and adapt quickly to new circumstances
• Excited about working in a startup with the ability to approach growth like an entrepreneur – this role will have freedom to innovate, and you will have significant impact on the overall growth of the business and the culture and the company
• Competency in Microsoft platforms (Excel, Powerpoint, Word), Google platforms, project management tools and the ability to quickly master and implement new applications and systems
• Experience in Shopify a plus
• Experience in Customer Service platforms (ie Gorgias and Zendesk) a plus