Hamaton Inc Hiring for Aftermarket Automotive Customer Support Technician Job at Wixom, MI Full Time

Hamaton is looking for a Customer Support Technician to join our team. The successful candidate will be responsible for performing a variety of telephone support and troubleshooting on Tire Pressure Monitoring (TPMS) sensors and diagnostics tools. Hamaton will provide all the necessary training needed. The ideal candidate must be able to clearly follow instructions, strong attention to detail, have good troubleshooting and organizational skills, and good communication skills both verbally and written.

This is an excellent opportunity for someone with automotive experience to transition in to a unique hybrid role, working in both automotive shop and office settings.

Who We Need:

• Someone that likes working with their hands/ Basic Mechanical Skills
• Eager to learn new skills
• Creative problem solver
• Patient/Flexible
• Upbeat/Charismatic Communicator / Someone great at dealing with frustrated customers
• Understanding and adaptive to high paced work environment

The Technical Support Specialist will be responsible for:

• Answer service and technical related phone calls from customers with questions related to Hamaton products being used in the field.
• Act a liaison for the engineering team to test vehicles when required from the software engineers. Report clearly and professionally back to the engineering team of the test results.

• Report any sales related phone calls or inquiries to the sales team

• Update and maintain product coverage charts and email updates to users and customers.
• Use tire balancer, tire changer, and vehicle lift to perform vehicle tests – Hamaton will provide training for equipment.
• Partial responsibility of assisting shipping and receiving department
• Update and maintain databases in excel.
• Support vehicle application and testing of products.

What We Offer:

• Competitive pay with opportunity to progress
• Medical Benefits including Dental and Vision
• 401(K) Program with 3.5% Match
• Generous Paid Time Off

Skills:

• Productivity
• Professionalism
• Problem-solving and critical thinking skills
• Technical skills
• Communication skills
• Teamwork and collaboration skills‘

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Work Remotely

• No

Job Type: Full-time

Pay: $16.50 – $20.50 per hour

Experience:

• Automotive: 1 year (Preferred)
• customer service: 2 years (Required)
• Technical Support: 2 years (Preferred)

Education:

• High school or equivalent (Preferred)

Work authorization:

• United States (Preferred)

Work Location:

• One location

Company’s website:

• www.hamaton-tpms.com

Work Remotely:

• No

Work Location: One location