Hamilton Families Hiring For Employment Services Coordinator at San Francisco, CA  Full Time

Position Type: Full Time

Compensation: $59,580/annually + benefits

Priority Application Deadline: Sunday, January 29, 2023, at 11:59 pm

Hamilton Families

Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco’s leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across six sites in San Francisco and Oakland, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.

Program and Team Overview

The Housing Services Program helps prevent families from becoming homeless and helps those experiencing homelessness move as quickly as possible into permanent housing. The program assists families to secure permanent housing through housing search assistance, move-in financial assistance, homelessness prevention, rent subsidies, and home-based case management.

The Employment Services Coordinator will strengthen the organization’s capacity to deliver high-quality employment and workforce development services to program participants as well as connect families to workforce development programs and employers across the San Francisco Bay Area.

Primary Duties and Responsibilities

Recognizing the need to develop an employment strategy that supports the long-term and permanent stability of our participants, HF is seeking an Employment Services Coordinator. We are looking for someone who is strategic, tactical, resourceful, skilled at building relationships, and driven to increase the stability of our participants.

This position will provide employment counseling and job coaching to participants in the Hamilton Families Housing Services program, a Rapid Rehousing program providing housing location, rental subsidy, and case management support to families. This role will specifically focus on families enrolled in our HUD, ESG, General & Heading Home Programs. The Employment Services Coordinator will provide a focused set of employment services to Housing Services program participants who are interested in improving their employment and income opportunities. The Employment Services Coordinator would closely work with HUD, EGG, General and Heading Home Program Coordinators and Case Management Services Team. This person will report to the Director of Family Economic Empowerment Services. This position will partner closely with community partnerships in other geographical communities along with the Housing Services Team, and Data and Evaluation Team to track workforce outcomes and income.

• Connect participants to employment services via employment sites throughout SF and the greater bay area
• Conduct a comprehensive assessment that identifies the participant’s vocational interests, education and skills, employment history, work documents, and potential barriers to employment
• Develop an individual employment goal plan and conduct comprehensive assessments that identify the participant’s vocational interests, skills, education and employment history, and potential barriers to employment. Using data from this assessment, create an Individual Employment Plan for participants with specific goals and services to be provided
• Use internal and external case management platforms to track participant interactions and data entry. Ensure accurate records, files, correspondence and data collection are maintained.
• Provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future.
• Provide stability specialist with needed supportive services for participants to ensure their continuing participation in employment activities.
• Collaborate with Housing Stability Case Managers, Navigation, and Stability Coordinators to coordinate supportive services and ensure job placements are maintained.
• Communicate regularly with participants and Stability Case Managers to provide ongoing individualized assistance for any vocational barriers.
• Manage relationships and collaborate with internal and external agencies as a liaison and to coordinate service.
• Regularly provide detailed reports on participant progress and updates on key efforts and activities to Housing Stability Director and Housing Stability Coordinators
• Participate in regular staff meetings including but not limited to: Housing Services team meetings, monthly and case review meetings.
• Assist in developing ongoing expertise in delivering culturally competent and trauma informed services to a diverse population. Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
• Perform other appropriate duties as assigned.

Qualifications, Skills and Abilities

• Minimum of two years of employment recruiting experience and 1 year of specifically working through employment stabilization for single adults.
• Bachelor’s Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.
• Bilingual English/Spanish language capacity required.
• A valid CADL, clean driving record, and proof of insurance; able and willing to travel locally as required.
• Demonstrated understanding of the social and interpersonal dynamics of poverty and homelessness; Familiarity with working with individuals experiencing trauma, mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, etc.
• Knowledge of and experience with community resources in the greater Bay Area; broad understanding of social service system, with particular emphasis on workforce development, housing assistance and services for families and children including CalWORKs Welfare-to-Work programs in various Bay Area counties outside of San Francisco.
• An inquiring and detail-oriented mind, ability to anticipate pitfalls, and excellent communication skills to influence, share knowledge and drive change are critical for this position.
• Strategic thinker who values evaluation and taking a “fail fast” iterative approach to new initiatives.
• Project management skills, ability to manage emerging priorities and cross cutting projects.
• Excellent relationship building skills, both as HF’s external ambassador and internally as a leader.
• Committed to excellence in his or her work. Unfailingly dependable, strong communicator, and dedicated to follow through.
• Demonstrated experience using a trauma-informed approach in service delivery
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• The ability to make regular data entries, run reports and maintain a participant database.
• Essential job functions include using a telephone, working at a standard computer terminal; ability to follow reasonable ergonomic accommodations; sit and stand for long intervals; reach, bend, lift, and carry up to 40 pounds depending on position; and walk up and down stairs several times a day.
• Criminal background check, fingerprint imaging, TB (Tuberculosis) clearance, and documentation required post offer.