Hanlees Auto Group Hiring for Automotive Fixed Operations Director Job at Fairfield, CA Full Time

Fixed Operations Director role is to support dealership management with the company goal of creating lifetime customers by delivering an unsurpassed customer experience. The more specific role includes: Helping Service & Parts Managers run efficient and profitable departments through productive staffing, training, customer retention strategies, cost controls, safety & compliance, achievement of objectives, and maintenance of all fixed operations equipment.

The key competencies for this role include:
– Results Orientation — the ability to plan and achieve business goals within the timelines established
– Problem Solving — ability to root cause problems and present solutions
– Interpersonal Skills — the ability to interact with employees and customers at all levels
– Leadership & Example Setting — the ability to motivate dealership managers and employees and model desired behaviors
– Financial Acumen — the ability to understand and analyze dealership financial numbers while looking for opportunities to enhance effectiveness
– IT — proficient in the use of ADP and Microsoft Office.

Responsible for:
– Setting a clear vision for Parts and Service Departments to achieve targeted performance.
– Overseeing and analyzing performance of Departments daily using Daily Operating Control, Efficiency and Productivity control, warranty reports, comeback reports, Report Order and Parts Invoice trends, and etc to identify areas of improvement.
– Develop action plans to improve performance.
– Preparing budget goals and objectives for each department and monitoring departments performance.
– Dealership visits across Northern California
– Support, train, motivate, counsel, and monitor the performance of all service & parts department staff.
– Attracting, developing and retaining talent for the stores.
– Developing processes for departments to ensure consistent follow ups to create and maintain positive relationships with customers to drive customer loyalty and CSI.
– Ensuring that service repairs are performed efficiently and correctly by conducting spot checks on jobs.
– Managing the service/customer area is retail ready with proper displays, point of purchase information, comfort and cleanliness.
– Must possess the business integrity to work closely with and foster positive relationships with our manufacturer partners.
– Managing the departments in accordance with company and manufacturer requirements and processes.
– Driving business through a high level of involvement in the day to day operations.

Qualifications:
– At least 5 years of experience in fixed operations management of multiple stores with proven success in leading and managing a team to meet or exceed goals.
– Prior Service and/or Parts Management experience
– Hands on Management style
– Strong computer and phone skills
– Must be able to work an extended hours schedule, including weekends
– Good written and verbal communications skills
– Ability to speak professionally before employees and customers.
– Strong financial and business acumen and the ability to drive revenue and profitability
– Valid in state driver’s license and have and maintain an acceptable, safe driving record.

Please email with resume
*Potential hires subject to background and drug screening.

Job Type: Full-time

Pay: From $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• Fixed Operations for multiple Dealerships: 5 years (Preferred)

Work Location:

• Multiple locations

Work Remotely:

• No

Work Location: Multiple Locations