Harrahs Cherokee Casino Resort Hiring for Director Food & Beverage Job at Cherokee, NC Full Time

POSITION TITLE: Director, Food & Beverage

DEPARTMENT: Food

GRADE/FLSA STATUS: L14—Exempt

BADGE TYPE/COLOR: Primary–Blue

REPORTS TO: VP, Food & Beverage

SUPERVISES: Executive Chef, F&B Managers, F&B Trainer, Restaurant Manager

JOB SUMMARY:

Develop exciting food and beverage ambiance, attracting and retaining gaming guests contributing to the operating success of the Food and Beverage and Retail Departments. Oversee management, budgets, and operations of all areas of responsibility. Elevate quality of products and services for consistency of Resort level experience throughout the property by strategically identifying opportunities for improvement and quickly executing change.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ø Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

Ø Ensure the quality and profitability of all outlets through the establishment of policies, procedures, and operational standards

Ø Ensure that corporate, property, and department goals are identified, achieved and positive results are maintained

Ø Develop business plans that support the property plan including initiatives for food and beverage quality, service and profitability, employee development and retention strategies, employee productivity benchmarks, management succession planning and business growth

Ø Establish specifications and standards for all products and services

Ø Use property forecasts to establish levels of food production and guest service

Ø Analyze and evaluate food and beverage profit and loss statements and determine alternative courses of action if necessary

Ø Implement and audit inventory and cost control systems and procedures

Ø Prepare, review, and submit of operating and capital budgets

Ø Develop and implement projects, programs, and systems designed to improve department operations and service delivery

Ø Work with Finance and IT teams to ensure that all revenue is captured and reported in a accurate and relevant manner

Ø Actively involved with Planning & Analysis department to maximize profitability and efficiency

Ø Develop & utilize systems and reports to understand and identify revenue/efficiency opportunities

Ø Engage Team Members to create exciting programs that improve service program scores, communicating results to team weekly, focusing on continuous improvement

Ø Solicit and respond to guest feedback gathered by direct interaction, comment cards, and service program scores

Ø Maintain a neat, clean, organized, safe and comfortable work environment for guests and employees

Ø Oversee departmental training programs; coach, reinforces and lead personnel in the proper performance of their duties

Ø Maintain compliance with local fire and health regulations, and maintains knowledge of emergency procedures enabling the issuance of instructions to employees and guests if necessary

Ø Lead the department by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced and enhanced

Ø Set performance expectations and provide coaching, career development planning and operational support for all departmental managers

Ø Exhibit sound decision-making with emphasis on motivating team and maintaining high morale

Ø Participative member of the management team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions

Ø Responsible for, or actively participates in, the initiation of personnel actions including but not limited to interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions

Ø Provide continuous positive coaching for development of employees and appropriate corrective action when necessary. Ensure timely and accurate performance appraisals and accurate work history entries

Ø Ensure proper cash handling procedures

Ø Ensure all employees are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or NC ABC Commission

Ø Ensure all employees monitor asset control of liquor bottles, draft and bottled beer and wine

Ø Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies

Ø Identify compliance risks and take actions necessary to eliminate or minimize risks

Ø Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior

Ø Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct

Ø Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Ø Adhere to regulatory, departmental and company policies and internal controls in an ethical manner

MINIMUM QUALIFICATIONS:

Ø High school diploma or GED required

Ø Bachelor’s degree from an accredited educational institution with a concentration in Business Management, Hospitality or Restaurant management preferred

Ø Five years progressive food and beverage management experience required

Ø CARE certified

Ø* Must demonstrate the following essential knowledge and skills: *

Ø Strong communication, supervisory, coaching, and organizational skills are required

Ø Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint, and Outlook

Ø Strong interpersonal skills

Ø Neat, professional appearance with excellent personal hygiene

Ø Knowledge of all phases of food and beverage administration, costs control and familiarity with all food and beverage services is required

Ø Documented teamwork behaviors and attitudes

Ø Excellent oral and written communication/presentation skills

Ø Demonstrated ability to develop and lead others in developing employees

Ø Demonstrated leadership skills in creating a positive work environment

Ø Organization and time management skills

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Ø Must be able to respond calmly and make rational decisions when handling employee and/or guest demands in a fast-paced environment

Ø Must be physically mobile with reasonable accommodations

Ø Must be able to be on property expected throughout all key result times

Ø Must be able to stoop, bend, reach, kneel, twist and grip items

Ø Ability to work and handle multiple priorities in a fast-paced environment

Ø Must have the manual dexterity and coordination to operate office equipment, including computers, fax machine and photo copier

Ø Must be able to lift up to 25 pounds and carry 5 pounds

Ø Must be able to respond to visual and aural cues

Ø Must be able to read, write, speak, and understand English

Ø Must be able to be on feet for 10-12 hours per day

Ø Must be able to travel overnight if required

Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke

Ø Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary. 06.22.22

Job Type: Full-time

Pay: $130,069.00 – $173,425.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Restaurant type:

• Fine dining restaurant

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Cherokee, NC 28719: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Catering, Convention, and Events: 10 years (Required)
• management: 5 years (Required)

Work Location: One location