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Description
Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details:
Work where every moment matters.
Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
Position Summary:
Hartford Healthcare’s (HHC) Epic Client Systems Administrator (ECSA) is a core and critical role for our Electronic Healthcare Record (EHR) ecosystem which encompasses Epic. HHC’s digital transformation strategy builds upon this ecosystem and aims to change the way we work. The strategy is to modernize re-imagine on-demand, personalized and coordinated care. Our vision is to become the most trusted for personalized coordinated care.
Accountable for the expert installation / configuration, operation and support of systems hardware and software related infrastructure supporting Epic and its ancillary applications. Focus on advanced design, implementation, and maintenance ensuring high availability, performance, and security for HHC’s Epic EMR system and other ancillary integrated systems. Serves as a member of a team of ECSA’s providing hands-on technical expertise and support to both internal and external customers as well as other IT teams for the Epic EHR environment. Collaborates with multiple teams to evaluate, acquire, and manage EHR and ancillary technologies in a large regional setting. May work with stakeholders across organization to bring a vision or resolution to fruition. Provides second- and third-line support across the Epic ecosystem to meet SLA’s and KPI’s. This position reports to the Manager, Epic Client Systems.
You should have a deep and broad understanding of Epic and its underlying infrastructure including but not limited to networking, storage, compute, and application delivery. Candidate will have direct experience in operating dynamic, complex environments. As an ECSA, you will provide the required expertise to build and operate with reliability and resiliency while iteratively improving service levels with automation, monitoring, and alerting tools using both Epic native and various enterprise applications.
Position Responsibilities:
Key Areas of Responsibility
· Works in collaboration with Epic Client Systems Administrators, system engineers, Epic technical specialists, and CareConnect teams to architect, deploy, and maintain EHR and ancillary applications with consideration to application performance, uptime, security, scalability, cost optimization and business continuity. Contributes and sometimes leads planning and coordination of technical and project management activities across a multi-layer architecture.
· Responsible services include but not limited to; Epic MyChart, Rover, Haiku/Cantu, Care Link, Care Everywhere, Hyperspace Web, Hyperspace application, Interconnect, Kuiper, System Pulse, Citrix and VMware EHR environments. Also included is the print environment consisting of LRS, EPS, and VPSX.
· Maintains, monitors, replies, and completes, where appropriate, Epic Nova notes, Sherlocks, App Orchard, Build Guides, Capacity Assessments, SU/CP’s, and other related sources of assigned tasks.
· Responsible for day-to-day operational tasks such as monitoring metrics and logs, responding to alerts, and system troubleshooting.
· Documents infrastructure design, related technical procedures, operations manuals, and other best practice guidance and strategies.
· Educates and mentors others on Epic technologies and initiatives. Completes Epic Continued Epic Education (CEE) to maintain certifications, proficiencies, and badges.
Working Relationships:
· Job Title of Individual(s) Reports To: Manager, Epic Client Systems
Qualifications
Education
· Minimum: Bachelor’s Degree in Information Technology or Computer Science OR in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
· Preferred: Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience
· Minimum:
o 3 years of experience working in Epic ECSA role
o 3 years of core systems engineering experience
· Preferred:
o 3+ years’ experience in a healthcare environment
o 5+ years of experience working in Epic ECSA role
o 5+ years of core systems engineering experience.
o Experience including with interfaces and interoperability standards (HL7 v2, FHIR, X12, other)
o Experience including IIS, scripting, PowerShell
Licensure, Certification, Registration
· Minimum:
o Current Epic Certification for Epic Client Systems Administrator (Hyperspace, Hyperspace Web, System Pulse, BLOB, BCA, Printing)
o Microsoft MCSA Server 2016
o CompTIA Network+, A+ or equivalent related work experience
· Preferred:
o Citrix Certified Advanced Administrator (CCAA)
o 2 or more current Epic ECSA/ECSM certifications. Recommended ECSA tracks: (Hyperspace, Hyperspace Web, Interconnect, System Pulse, Care Everywhere, MyChart, EpicCare Link, BLOB, BCA, Printing)
o Microsoft MCSE Server 2016
o VMware Certified Professional (VCP)
Knowledge, Skills and Ability Requirements
· Excellent communication skills with emphasis on the ability to communicate effectively through clear, concise delivery coupled with listening attentively, valuing others’ perspectives, creating open dialogue in own areas of influence, and effectively conveying technical information to non-technical personnel.
· Good writing skills with the ability to write with accuracy, simplicity, and completeness while providing an appropriate level of detail for the intended audience.
· Ability to gain the confidence and trust of others through principled business ethics, high integrity, follow-through on commitments, and adherence to procedures.
· Ability to establish relationships that enhance cooperation and collaboration.
· Ability to work in a remote team environment. Self-driven, organized and motivated to deliver results.
· Ability to work independently and collaboratively under minimal supervision.
· Ability to organize and facilitate planning and demonstrations.
· Ability to work under pressure and stressful situations.
· Ability to trouble-shoot problems of diverse scope and complexity ranging from moderate to substantial.
· Exercises independent judgment and decision-making, trouble-shooting diverse and complex issues ranging from moderate to substantial.
· Expert level knowledge of macOS and Windows operating systems.
· In-depth knowledge of various IT systems including email, identity, system monitoring, and device management
· Participates in on-call rotation
· Possess a strong attention to detail.
· Possess strong organizational, analytical, and critical-thinking skills as well as a drive for continuous improvement.
· Proficiency with recognizing, mitigating, and assessing probability of risks.
· Proficiency with Microsoft productivity applications including: Outlook, Excel, Word, Visio, PowerPoint. You should be well-versed in performing data extracts, imports, exports, merges, lookups, graphing/charting, and formatting.
· Working knowledge and Background in meeting security compliance such as HIPAA, HiTrust, ISO, and PCI
· Ability to travel occasionally as required. Typical travel to Farmington, CT home office quarterly.
· Work from home requirements:
o A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
o Satellite and Wireless Internet service is NOT allowed for this role.
o A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees– we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
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