Job Summary
The Account Relationship Specialist (ARS) serves as a higher level position for the account team with a complex book of business. This position is the primary resource to support employer groups through the contracting (Group Plan Agreements) and group enrollment process as well as taking the lead to resolve any operational issues that the groups encounter for their employees or interaction with HMSA. As an integral part of the sales team, they are critical in enhancing the group relationship and ensuring excellent customer service. The ARS must be responsive, and agile to de-fuse and resolve issues which requires independent research, analysis, decision making, collaboration with other departments, and effective communication with the customer. The ARS is responsible for keeping the customer updated on status of their request as well as ensuring accurate and timely issue resolution. They will assist the Strategic Account Manager and Account Relationship Consultant as requested to reach the collective goals of the account management team and ultimately AMS, as well as provide an excellent group/member experience. The ARS has the ability to perform all job functions for MRG and/or CRG accounts as assigned/required.
Exempt or Non-Exempt
Exempt
Minimum Qualifications
Duties and Responsibilities
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