Hawaiian Airlines Hiring For Manager, Cargo Operations at Kailua-Kona, HI, United States Full Time

Job Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!
Position Summary
The Manager – Cargo Operations ensures that the cargo operation functions safely, efficiently and in compliance with all regulatory laws. This position is responsible for the leadership and direction of employees as well as proper management of the daily operation to ensure optimal performance and reliability. We are looking for a candidate that is self-disciplined, has strong organizational, people and communication skills, a service-oriented mindset, passion for excellence in a fast-paced environment and demonstrates the ability to achieve results with minimal on-site supervision.
Key Responsibilities

• Manages and administers all aspects of Cargo operations at their cargo station including personnel, budgets, capital planning, station accounting, facility management and maintenance, equipment, and customer service
• Responsible for overall operational performance and developing continuous improvement initiatives to support service excellence
• Manage and represent an active safety culture, fostering employee engagement and inspecting assigned work areas for threats and hazards, ing results and findings, and developing mitigation measures or action plans
• Ensure cargo operation is in full compliance with all government regulatory requirements to include TSA cargo security, Customs (CBP) AMS, FAA Dangerous Goods, DOT, USDA, HI USDA, EPA, and other Federal and State Regulatory agencies.
• Disseminate Cargo Manuals, Cargo Bulletins and Cargo Alerts and technical writing as required
• Serve as the stations Cargo systems (SmartKargo) subject matter expert
• Direct, supervise, train and improve cargo agent proficiencies in technical and computer skills, customer service, and all related cargo procedures
• Prepare and input employee payroll data
• Conducts audits to ensure regulatory compliance
• Responsible for ULD inventory
• Coordinates daily operation with Cargo Sales and other cargo locations to ensure service standards are achieved and maintained
• Provide leadership, coaching, and direction to station personnel
• Professional development and other related duties as assigned such as special projects
• Administer employee schedules, shift bidding and recruitment; manage attendance
• Ensure all employees remain current with required training and certifications
• Mirrors and fosters a work culture that is based on Company purpose – “Aloha in everything we do” – and values of Malama, Ho’okipa, Lohaki, and Po’okela.
• Other work requested and directed by Regional Manager or Senior Cargo Management

Minimum Requirements

• High School Diploma or equivalent education
• 2 years of airline customer service, cargo, or related experience
• 1 year supervisor experience leading individual employees as well as positively influencing other through people focused participative leadership skills
• Excellent communications skills both written and verbal
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams) and other applications as required.
• Able to become knowledgeable of HA Policies and Procedures and Regulatory compliance to include FAA and TSA regulations regarding cargo operations, safety and security
• Must complete all regulatory training to include but not limited to: dangerous goods/HAZMAT acceptance, handling and awareness; cargo security and screening.
• Must complete Cargo systems (SmartKargo) training and must be proficient in all SmartKargo procedures and must be able to assist vendor personnel with SmartKargo concerns and issues
• Able to make decisions in a fast-paced changing environment and manage multiple tasks to meet deadlines
• Available for work travel to inter-island and Trans Pac destinations.
• Flexible to work various shifts with on-call availability to support irregular cargo operations and station needs
• Able to successfully obtain an AOA badge, CBP seal and other required badging/seals for the airport including a Ramp license

**Hawaiian Airlines is regulated by the Department of Transportation (DOT – regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
Preferred Qualifications

• Bachelor’s degree
• Experience managing employees under a collective bargaining agreement

About Hawaiian Airlines
Hawaiian® has led all U.S. carriers in on-time performance for each of the past 18 years (2004-2021) as ed by the U.S. Department of Transportation and was named the No. 1 U.S. airline on Travel + Leisure’s 2022 World’s Best list. Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi.
Now in its 93rd year of continuous service, Hawaiian is Hawaiʻi’s biggest and longest-serving airline. Hawaiian offers approximately 130 daily flights within the Hawaiian Islands, daily nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Japan, New Zealand, South Korea and Tahiti.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.
For media inquiries, please visit Hawaiian Airlines’ online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)