Healing Circle Counseling and Services, LLC Hiring for Psychiatric Clinical Assistant Job at Midlothian, VA Full Time

Healing Circle Counseling and Services is a well established private practice in the community! We are celebrated 10 years in 2022! We are growing and looking for a Psychiatric Clinical Assistant to join our team! We are hiring for our Huguenot/Midlothian location. We offer health benefits, retirement benefits, CEU reimbursements and PTO offered for full time employees. Competitive salary. We have a compassionate team and a fun work culture.

The Psychiatric Clinical Assistant (PCA) is responsible for assisting the medication management providers. The PCA should exercise sound judgment and discretion; demonstrate initiative, loyalty, cooperation, and dependability when performing assigned tasks and responsibilities. A PCA should be highly organized, detail-oriented and have excellent interpersonal skills, with a strong aptitude for great client care.

This position requires a 90 day probationary period upon hire; offers are contingent on satisfactory criminal background checks and references checks.

Functions:

· Provide prescription support by calling clients, pharmacy, checking VA PMP, when appropriate.

· Assist prescribers in completing prior authorization process, including filling out forms and calling payers.

· Assist providers in obtaining insurance authorizations and benefit coverage.

· Assist in making referrals to other providers.

· Complete all client intake paperwork, process it and enter it in the EHR as needed.

· Schedule appointments.

· Answer phone and email inquiries.

· Assist in calling clients to remind them of appointments, reschedule appointments or when they miss appointments.

· Complete letters, forms and paperwork for clients.

· Address any client complaints or concerns.

· Perform clerical work, such as filing, scanning, copying, and faxing.

· Prepare and maintain client charts.

· Ensure the client’s charts are complete with all of the paperwork and call if it is not.

· Coordinate with psychiatric NP their schedules and update as needed.

· Assist with medical record requests and adhere to HIPAA regulations.

· Work collaboratively with individuals and community referral sources seeking services.

· Maintain a waitlist and update accordingly.

· Other office administrative duties as assigned.

· Provide cross coverage when other support staff is out of the office.

· Comply with the regulations and policies of the facility.

· Identify opportunities to improve services and take corrective actions accordingly.

· Manage office facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times.

· Complete various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.

· Ensure quality program management through compliance with federal, state and local regulations.

Psychiatric Clinical Assistant Skills and Qualifications

A Psychiatric Clinical Assistant is a professional with a mental health background who uses their industry knowledge, soft skills and technical abilities to handle the day-to-day elements of client contact. These skills and abilities include:

· Knowledge of medications, side effects and adverse reactions.

· Knowledge of interviewing and supportive counseling techniques; some knowledge of human development and behavior.

· Ability to solve problems within scope of responsibility, analyze facts and exercise sound judgment in arriving at conclusions.

· Highly proficient use of computer technologies such as Word, Excel and PowerPoint.

· Proficient in EMR/EHR System.

· Familiarity with insurance verifications/prior authorizations, medical benefits, and billing processes.

· Familiar with administrative software for healthcare systems.

· Excellent verbal and written communication skills.

· Excellent customer service with a client focus.

· Excellent professional and collaboration skills with other professionals.

· Ability to multi-task and balance multiple fluctuating priorities at once.

· Maintain strict confidentiality for all client and practice information, consistent with established security and confidentiality policies and HIPAA regulations, at all times.

· Understanding of health and safety standards.

· Flexible in taking on new work assignments and working in new processes.

Psychiatric Clinical Assistant Education and Training Requirements:

· LPN or MA Certification (High School Diploma or GED required).

· Required CPR/First Aide Certified Preferred.

· Knowledge of mental health and psychiatric services.

Psychiatric Clinical Assistant Experience Requirements:

· 1 – 3 years’ experience working in a clinical, behavioral health setting or medical/healthcare facility.

· Experience handling clients, their families and other caregivers.

Job Type: Full-time

Pay: $16.00 – $24.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Psychiatry

Schedule:

• Monday to Friday

Work setting:

• Office

COVID-19 considerations:
Masks optional.

Ability to commute/relocate:

• Midlothian, VA 23113: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Vital signs: 1 year (Preferred)
• EMR systems: 2 years (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Required)
• LPN (Required)

Work Location: One location