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Job Details Level Entry
Job Location
Headquarters – Baltimore, MD
Position Type
Full Time
Education Level
High School
Salary Range
$45,000.00 Salary
Job Shift
Day
Job Category
Health Care
Description
Flexible Schedule
Hybrid Schedule-Hybrid is defined as a flexible work model that supports a blend of in the physical office (1-2 days per week) and partially remote workplace.
The Care Coordination Program (CCP) at HCAM is an outreach program that provides short-term care coordination services to Baltimore City Residents. The Care Coordination Program assists Medicaid/HealthChoice eligible beneficiaries in accessing, using, and maximizing their Medicaid benefits. The CCP multidisciplinary team educates clients about health benefits, link residents to primary care and specialty services, work to improve birth outcomes in Baltimore City with innovative prenatal outreach strategies and strive to protect our city’s most vulnerable populations by providing access to health services and community resources.
Annually more than 500 Medicaid/Medicaid-eligible pregnant women become disengaged and/or never engage with the healthcare system increasing their likelihood of poor pregnancy and birth outcomes. B’More for Healthy Babies (BHB) envisions that All Baltimore children are born healthy, grow, and thrive in healthy families. This is done with the improvement of health, quality care during pregnancy, supporting families and promoting social and economic justice.
The BHB Community Health Worker will be responsible for promoting in the community the benefits of self-referring into Care Coordination and the B’more for Healthy Babies Centralized Intake System. This individual will work closely with a marketing team to generate greater understanding and name recognition of B’More for Healthy Babies with the goal of increasing the number of self-referred, unduplicated clients. The BHB CHW will assist interested pregnant and postpartum families to access medical, dental, and mental health services, ensure the enrollment into community resources, parenting support activities and resolve Social Determinants of health.
This position is classified as a hybrid. The hybrid job position requires this staffer to work from home, in the community and at partner sites as well, and be available to report to HCAM Headquarters as needed.
Essential Duties
- Work collaboratively with community-based organizations to provide education about the BHB Centralized Intake system and the use of the electronic Self- Referral process.
- Document BHB Awareness activities and track self-referrals to the program.
- Complete face-to-face outreach with clients in the community or telephonically to assess, refer and confirm enrollment into services including connection to primary/specialty care, MCO Case Management, B’More for Healthy Babies Centralized Intake Services (Home visiting, Safe Sleep, WIC, etc.).
- Conduct a Social Determinants of Health assessment to identify health-related social needs, including housing, utility assistance, food access, and transportation needs. Aid with the removal of barriers to accessing healthcare and other benefited services.
- Documentation of all outreach activities according to standard operating procedures in the electronic medical record, eClinicalWorks database.
- Attend and participate in city-wide BHB community and partnership meetings, local initiatives, events, and meetings promoting the B’More for Healthy Babies services.
- Participate in professional development opportunities that build effectiveness in areas of client engagement and intervention, motivational interviewing, trauma-informed outreach strategies.
Qualifications
- Bachelor’s Degree in a health-related area preferred.
- Certification in Community Health Work is a bonus.
- At least two years of experience providing home/community outreach to the maternal and child health population in Baltimore City.
- Demonstrated knowledge in the following areas: Community Outreach and Medicaid System Navigation.
- Demonstrated knowledge and experience working with HealthChoice Medicaid recipients and Managed Care Organizations.
- Bilingual in Spanish is a bonus but not required.
KNOWLEDGE, SKILLS, and ABILITIES:
- Strong computer literacy skills, specifically with MS Word, Excel, Outlook, and SharePoint (365).
- Organizational skills with the ability to meet a demanding workload.
- Excellent oral and written interpersonal and communication skills required.
- Organizational and Critical thinking skills
- Proven ability to work efficiently and meet deadlines.
- Strong knowledge of community resources
- Ability to work independently and as part of a team to achieve project success in outreaching clients identified for care coordination.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk 3 blocks or more and sit for prolonged periods of time. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Safety & Health Responsibilities
HCAM is committed to providing and maintaining a safe, secure, and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
WORK ENVIRONMENT
While performing the duties of this job, the employee is exposed to both indoor and outdoor conditions. The employee will be subject to noise.
Our Culture – Health Care Access Maryland
HCAM is dedicated to fostering diversity, equity, and inclusion in our commitment to support our employees and the Marylanders we serve.
HCAM’s DEI Vision Statement: “To be regarded as a leader in equitable access to health care through policy and practices, and a workplace whose culture promotes diversity, values its team, and fosters inclusion.”
