POSITION SUMMARY:
The Regional Director of Practice Operations is directly responsible for managing all operations, administrative, utilization and patient management functions associated with the medical centers. This person will be responsible for the development and oversite of facility success, strategic initiatives for growth, regulatory compliance, and providing the highest quality care for patients. The Regional Manager of Practice Operations creates an environment of clear accountability for Patient Experience and takes accountability for his/her own results.
ESSENTIAL RESPONSIBILITIES:
· Oversees the day to day operations of the centers and ensures workflow at centers are being followed
· Mentors and trains new and existing Patient Experience Managers to assure consistency of quality services and consistent workflow at the centers
· Provides leadership for quality and clinic staff in the development, implementation, measurement, and monitoring of strategic initiatives that assure that clinical quality outcomes are being met
· Works closely with Patient Experience Managers and staff to continuously improve the safety, effectiveness, efficiency, patient-centeredness, quality and timeliness of healthcare delivery
· Answers operational questions and resolves issues coming from the medical centers
· Assists in the development of new operating procedures and policies
· Assists the training department with ongoing training using quality assurance metrices
· Creates and analyzes reports to present to the Leadership Team
· Analyzes overall performance of the clinic, evaluates areas for improvement, makes corrections and provides feedback as a result of those changes
· Supervise daily operations of all departments including order generation, help desk functions, mail pickup and delivery, and shipping and receiving
· Provides direction and guidance to Patient Experience Managers in the day-to-day management of business operations needed to achieve performance targets
· Works with vendors to make purchases and reconcile center managers invoices
· Identifies problems in operations processes and ensure that they are resolved in a time-efficient manner
· Monitors, controls, and manages business operations to meet patient expectations, company goals and standards of excellence
· Coordinates and manage project plans and schedule to ensure project delivery is within allotted budget and timelines
· Maintains clear and accurate operations documents/procedures for reference purposes
· Tests applications, follows up on pilots, collects feedback forms and reports on flaws and updates.
· Organize and monitor schedules at the centers to ensure deadlines are met
· Coordinate and Oversee provider time off approvals, denials, and coverage requests
ADDITIONAL DUTIES & RESPONSIBILITIES:
· Trains staff and monitors the practice workflow
· Provides support to all associates
· Ensure that all associates demonstrate exceptional customer service and follow all company policies and procedures.
KNOWLEDGE, SKILLS AND PROFICIENCIES:
· Skill in operating phones, personal computer, software, and other IT systems.
· Skill in oral communication
· Ability to communicate with employees, patients, and other individuals in a professional and courteous manner
· Ability to pay close attention to detail and to ensure accuracy of reports and data
REQUIREMENTS:
· Bachelor’s degree with 5 years in healthcare industry management experience or equivalent work experience
· Minimum 3 years of relevant experience
· Medical Insurance knowledge
· HIPAA Knowledge
· EMR Experience, eClinicalWorks preferred
· Frequent travel to clinical offices
· Excellent written and oral communication skills
· Superb attention to detail
Healthy Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training
Job Type: Full-time
Benefits:
Schedule:
Application Question(s):
Experience:
Willingness to travel:
Work Location: Multiple Locations
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