Hennepin Healthcare Hiring for Healthcare Call Center Scheduler (Remote Position) Job at Minneapolis, MN Full Time

SUMMARY

This pipeline requisition is for opportunities in our Connection Center department. The schedule for this position will be 40 hours a week between the hours of 7am – 7pm Monday thru Friday. The schedule will be decided following the 6 week training period. The 3-4 week training period will have a Monday through Friday 8:00am to 4:30pm schedule. Pay starts at $18.15 an hour and includes a comprehensive benefit package which includes a PERA organization match.

This position will work remotely from home. Working remote will start after the 3-4 week training period. Individuals will need a quiet working environment, high speed internet, fire alarm, fire extinguisher, renters/home owner’s insurance, and desk space. Hennepin Healthcare will supply computer, monitors, keyboard, mouse, and phone. Employees will need to be within a 1 hour radius of our downtown campus.

Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling or rescheduling appointments for assigned Clinics or Services using call center, electronic health record and departmental technology. Answers inquiries and questions, trouble shoots basic issues and provides information.

RESPONSIBILITIES

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages
• Schedules, cancels and reschedules appointments for patients/callers following standard work and departmental policies and procedures
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
• Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures
• Requests and processes payments for co-pays, pre-pays and outstanding balances.
• Meets all departmental quality standards
• Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed
• Performs other duties as assigned, but only after appropriate training

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving complex analytical problem-solving skills
• One year experience in a call center with emphasis in a customer service/medical industry

• An approved equivalent combination of education and experience