Job Discription
**Pay Range: $18.00 to $21.00 per hour – DOE**
**(CPhT) Pharmacy Technician Certification required at hire.**
** Must be willing to work full-time (40 hours a week) .
** 40 hours per week could include hours from the following shifts: 6am-3pm, 8am-5pm, 9am-6pm, 11am-8pm and 1pm -10pm** and some Saturday and Sundays shifts on a rotating schedule within the department.
**This position is eligible for a $2,000.00 Sign-on bonus.
Primary responsibilities of the Customer Care Representative (CCR) are to answer pharmacy customer inquiries and/or resolve issues/concerns in order to support customers. This position ensures that all calls received from customers are handled promptly, efficiently, and accurately to ensure quality services are provided to Heritage customers.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Computer Skills: Microsoft Office Suite: Word, Excel, PowerPoint; Microsoft Outlook
Preferred Skills: Ability to fluently speak, read, and write in English. Bilingual (Spanish) is a plus but not required. A thorough, dependable, detail-oriented approach to work with excellent communication skills. Ideal candidate must possess attentive listening skills and the ability to provide a high level of customer service experience. Knowledge of pharmacy services preferred. Knowledge of Federal section healthcare preferred. Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles.
Physical Demands | Lift/Carry | ||||||||||||||||||||||||||||||
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Push/Pull | |||||||||||||||||||||||||||||||
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Other Physical Requirements: Speak, Hearing, Vision
WORK ENVIRONMENT
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Heritage Health Solutions, Inc. and Youturn Health are equal opportunity employers. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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