Heritage Holding Hiring for Fiber Installation Technician Job at Newport, WA Full Time

About MiFiber

MiFiber is an Internet services company, originating in the Pacific Northwest and serving both business and residential. Businesses started adopting fiber connectivity before the pandemic. Now, families are learning that with fiber internet, they can build businesses and monetize their creativity and hard work from home. Or they can just comfortably enjoy the most reliable, next generation fast internet. All with the possibility of saving money in the process.

Our vision is to build more fiber internet in underserved communities! We’ve all grown up with different access to the internet, and we know that technology is a necessary component of our families’ futures. So why is it that the small communities must wait for the metropolitan areas first? It is here where the digital divide starts, and our vision begins. Overall, our purpose is to build an internet that everyone trusts.

Now we are investing millions in fiber networks in the Pacific Northwest and partnering with towns and cities to change what communities expect from their Internet service provider. We have already launched Gigabit speed service in Newport WA, Oldtown ID and Priest River ID with many more communities to follow.

Job Description

Are you ready to be part of an enthusiastic and growing team planning the expansion of fiber Internet service in underserved areas of the Pacific Northwest? A critical role responsible for performing daily scheduled installations and service calls to deliver our services to residential and commercial customers. This process includes installing and splicing fiber, activating all services, educating customers, and troubleshooting the network when necessary.

The role includes:

• Always considering Safety First when working and driving

• Liaising with technical training and safety personnel to create progressive learning

• Interfacing with customers and teammates in a positive way on a daily basis

• Driving company vehicles, and operate other machinery used in network deployment, maintenance and restoration

• Educating customers of the process of drop work to their home or business

• Ensure timely and cost effective work is performed with placing drops to customers

• Assessing different installation and repair scenarios, and effectively determine required time, approach and equipment to complete

• Installing cable required to connect customers to Internet service over multiple technologies

• Splicing fiber optic on premises, in cabinets and within the network as called upon

• Installation of strand and aerial cables for efforts including new installation, maintenance and restoration

• Complete fiber optic or coax installation for residential and business customers

• Working indoors and outdoors during the installation and repair process

• Working with hand tools and test sets to complete the installation and repair process

• Working from ladders on poles or midspan cable, and within a bucket truck at times

• Liaising with other local market Technicians with any fiber restoration efforts

• Ensuring all required materials for installation and maintenance are properly checked out from Inventory

• Participating in local marketing events as needed

• Conducting site surveys as required

• Attending meetings as required

• Participating in on-call rotation

• Perform maintenance on the network plant as needed

• Participate in on-call rotation as requested

• Serve as back-up to local Central Office Technician

• All other duties assigned by manager

Knowledge, Skills & Abilities

• Commitment to working safely at all times, in compliance with OSHA regulations and company policies

• Possess a valid driver’s license

• Proficient with the use of ladders for pole and midspan access

• Ability to work up to 50’ high with either bucket truck or ladder

• Ability to read and interpret construction maps to build networks

• Telecommunications and/or Cable experience required

• Fiber optic splicing/termination experience required

• Strong communication skills required

• Great customer service skills required

• Strong OSP troubleshooting abilities preferred

• Experience as an aerial telecom lineman preferred

• Locate experience preferred

• Experience with fiber to the home (FTTH) networks preferred

• Telecom or data wiring experience preferred.

• Ability and willingness to work both indoors and outdoors, and get dirty when needed

• Comfortable with hand and power tools

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Monday to Friday

Work Location: One location