TITLE: Manager of Visitor Experience
DEPT: Visitor Engagement
REPORTS TO: Director of Visitor Engagement
SUPERVISES: Visitor Engagement Coordinator, Visitor Experience and Admissions Leads, Admissions Associates, Interpreters, Education Specialists, Transport Drivers
FLSA STATUS: Full-time, Exempt
SUMMARY OF RESPONSIBILITIES:
Responsible for managing the daily operation and administration of front-line positions related to the visitor experience, including admissions, interpretation, and transport. Ensures that all visitor experience staff maintain exceptional service standards and adhere to HMG policies and procedures, while facilitating a safe, positive, and engaging experience for museum visitors during regular visitation, public programming, and private events. Requires weekend and occasional evening work and being on-call as necessary.
If hired, the employee must consent to Heritage Museums & Gardens’ vaccination policy.
To apply, please send a resume and cover letter to email@example.com
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