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Job Description
We are a growing group of family-owned small manufacturing companies, and we aim to provide top notch service to our customers with empathy, ownership, and a good sense of humor. We are seeking a kind and energetic individual who can excel as a Customer Account Specialist by helping our customers achieve their goals and driving sales growth. We offer a full suite of benefits, a bright office space, and a lively and hardworking team.Responsibilities
- Communicate professionally with customers and vendors over the phone and via email
- Promptly answer customer phone calls, enter orders, and coordinate with management and production employees to process orders through to completion
- Provide answers to customer questions regarding our products
- Recommend the right products for each customer’s unique needs
- Assist in other tasks, such as accounts payable and office management, as needed
Required Qualifications:
- Experience in Customer Service
- Ability to engage in a variety of tasks simultaneously and consistently
- Excellent written and verbal communications skills
- Excellent organizational skills and attention to detail
- Ability to work both independently and collaboratively
- Positive personality, attitude, and professionalism
- Proficiency in Microsoft Excel, Word, and Outlook
Preferred Qualifications:
- Experience in Manufacturing / Production environment
- Basic knowledge of accounting
- Experience with accounting programs, including Sage and QuickBooks
Benefits package includes a competitive 401(k) match, medical insurance, paid time off.Job Type: Full-timeJob Type: Full-timePay: From $17.00 per hourBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Richfield, OH 44286: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
