Why Work for Us?
We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. atone way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.
The primary responsibility of this position is to efficiently schedule our staffing and fleet resources to meet the demands and needs of our customers. Additionally, this position supports the needs of our employees and ensures all work and services provided are done so in a safe and appropriate manner.
Duties and Responsibilities
Responsible for the daily routing management and scheduling of service and delivery drivers within multiple locations of a given market.
Maintain communication with customer service staff regarding customer service and delivery needs within the assigned market.
Dispatch drivers within market, tracking key performance indicators (KPIs).
Monitor driver and service tech schedules to ensure timely completion of jobs and accurate customer invoicing.
Monitor and track fleet location and availability.
Ensure maintenance schedules are followed for fleet vehicles.
Track and improve operational and performance metrics including, but not limited to driver performance, equipment utilization and routing efficiencies.
Provide information and coordination of route information for propane delivery and customer services.
Provide reporting and results on organizational metrics.
Crosstrain in the service and delivery area as needed to ensure timely response to general customer needs in propane and/or water where offered.
Ensure all paperwork is complete and accurately submitted in a timely manner.
Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
Understand all DOT regulations to ensure we schedule loads that comply with DOT service requirements.
Support District Manager with conducting safety meetings, training and/or in-services as needed.
Qualifications: Knowledge, Skills and Abilities
Effectively collaborate with leadership and employees to establish goals and standards.
Has a bias for action – takes on responsibilities, opportunities, and challenges with a sense of urgency, high-energy and enthusiasm.
Planning, scheduling and efficiency management skills
Demonstrate a strong commitment to customer service and safety.
Exercise solid organizational and communication skills.
Presents a hands-on approach in working with a team.
Effectively manages time.
Have strong computer skills.
Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
Ability to work a flexible schedule, including evenings, weekends and/or holidays when needed.
Ability to be a positive representative of the Company both internally and externally.
Ability to work with respect and cooperation at all times with fellow employees and customers.
Must be committed to working safely at all times.
Propane, Gas or Service (such as HVAC, Plumbing or Electrical) industry experience a plus.
High school diploma / GED or equivalent experience is required.
Minimum of 5 years of experience in transportation and service industry is preferred.
Must be able to travel within assigned Market on an as needed basis.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently position, transport and/or move up to 60-75
While performing the duties of this Job, the employee is regularly required to:
Sit, stand, walk, bend, crouch, squat, and twist.
Move, carry, push, and pull various equipment weighing up to 175 pounds with the assistance of various types of material handling equipment.
Move, carry, push and pull various equipment weighing over 175 pounds with assistance of various types of material handling equipment and/or additional personnel on occasion.
Communicate with and exchange information verbally and in writing.
Operate a motorized vehicle during the work shift.
Move about in an office environment.
Work using repetitive motion.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Work requires physical efforts associated with using the computer and phones to access information.
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is:
Regularly in an office environment.
Occasionally exposed to work in high, precarious places.
Frequently exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals.
Frequently exposed to outdoor weather conditions; extreme cold; extreme heat.
Frequently exposed to moving mechanical parts, hand tools and small to medium-sized power tool use.
Occasionally exposed to risk of electrical shock.
Frequently exposed to non-toxic propane fumes or airborne particles.
Occasionally exposed to toxic or caustic chemicals.
The noise level in the work environment is usually moderate.
This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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