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The Service Technician role is to repair physical security systems, Internet/Network Connectivity related to those systems, diagnose and repair onsite hardware and software involving Access Control Systems, Video Systems (analog and IP), Security Alarm Systems and other low voltage electronics. We are looking for an individual with a strong background in physical security systems, relays, low voltage, networking, and information technology. The right candidate must possess excellent customer relationship skills and be a great team player.
Responsibilities and Expectations
Diagnose and repair physical security systems at the customer location in an efficient and timely manner with the objective of restoring systems to full functionality
Perform preventative maintenance as required by service and maintenance contract
Trouble-shoot issues remotely utilizing provided software and an Internet connection
Travel to customer locations throughout Florida on an continuous day to day basis
Available to be on-call for emergency service rotation at least 2 weeks a month
Work independently to research and resolve issues with equipment
Perform special projects and other duties as assigned
Assists with other technical support issues, as needed
Handles other matters and duties necessitated by operations in his/her area and/or assigned by Service Coordinator or Manager
Must be able to work independently, as well as within a team. Strong organizational and time management skills with an ability to establish priorities and proceed with objectives with little supervision