Highway Transport Hiring for Customer Service Job at Florence, KY Full Time

It’s rewarding to work in a company where people truly BELIEVE and have a passion for what they do.

Since 1948, Highway Transport has been a chemical tanker trucking company with a reputation rooted in family and tradition. What makes Highway Transport a choice employer? We hire top talent in the industry to join our team and invest in resources to support career advancement. Highway Transport offers a competitive salary and a comprehensive benefits package, including Paid Time off, Medical, Dental, Vision, Company-paid Life Insurance and a 401(K).

Customer Service is the central point of contact for external customers in an assigned geographical area and is responsible for managing day-to-day activities and communications with external customers. Responsible for booking loads and insuring customer requirements for the loads are communicated to appropriate operations personnel. Maintains timely communications with customers on status of loads on an as needed basis. May be required to solicit loads from customers. Works closely with line haul, drivers, terminal management and personnel, directors of national accounts and cleaning rack vendors.

Responsibilities:

Identifies and Understands Customer Requirements:

• Accepts and updates EDI tenders.
• Reviews and verifies customer requirements are accurate and up to date.
• Reviews and verifies customer directions are correct.
• Completes required reports for customers.

Load Scheduling & Booking:

• Receives load request from customer and books into computer system.
• Confirms pick-up and delivery times.
• Complies with company transit standards.
• Completes post-trip instructions for each load.
• Enters appropriate billing information as necessary.
• New Customers and New Products:
• Obtains SDS on all new products.
• Prior to booking load, checks with Direct of Tank Cleaning and Environmental Compliance on compatibility of product with type of tank required.

Heel Management:

• Works with customer and company driver or independent contractor to minimize product residual.
• Works with customer on disposition of product residual.
• Works with Director of Tank Cleaning and Environmental Compliance on disposal of product residual.
• Informs FOP’s of any delays as result of residual product.
• Consistently demonstrates satisfactory levels of performance.
• Continues to seek new skills, expertise, and knowledge of job assignments.
• Interacts with employees and Customers to facilitate a positive working relationship.

Education/Experience/Licenses/Certifications:

• Bachelor’s Degree preferred.
• High school diploma or equivalency required.
• Successful work history demonstrating the ability to effectively interact with
• internal and external customers.
• Related educational coursework can be substituted for work history.
• Experience in transportation logistics/operations is preferred.
• Position requires demonstrated ability to exercise independent judgement
• Excellent communication and interpersonal skills.

Skills Required:

• Requires excellent communication skills, both written and verbal.
• Strong organizational skills
• Ability to exercise independent judgment
• Good interpersonal skills.
• Experience with Microsoft office
• Experience with Outlook
• Identifies and Understands Customer Requirements
• Reviews and verifies customer requirements are accurate and up to date.
• Load Scheduling & Booking
• Receives load request from customer and books into computer system.
• Confirms pick-up and delivery times
• Enters appropriate billing information, as necessary.
• Able to work with deadlines and interruptions in a fast-paced environment.
• Must be able to successfully interact with internal and external customers.

Physical Demands/Working Conditions:

• Majority of the time will be spent in the office
• Normal workweek is 40+ hours; work hours may vary.
• Weekend work and non-business hours availability is required.
• Will travel as needed including travel to terminal locations.
• On-call duties required.

Commitment to Responsible Care®: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.

EOE/M/F/D/V