Customer Service is the central point of contact for external customers in an assigned geographical area and is responsible for managing day-to-day activities and communications with external customers. Responsible for booking loads and insuring customer requirements for the loads are communicated to appropriate operations personnel. Maintains timely communications with customers on status of loads on an as needed basis. May be required to solicit loads from customers. Works closely with line haul, drivers, terminal management and personnel, directors of national accounts and cleaning rack vendors.
Responsibilities:
Identifies and Understands Customer Requirements:
Load Scheduling & Booking:
Heel Management:
Education/Experience/Licenses/Certifications:
Skills Required:
Physical Demands/Working Conditions:
Commitment to Responsible Care®: Highway Transport’s Quality Driven Delivery Management System policy has been developed by the company’s senior management and serves as a visible commitment to ensuring the health and safety of our employees and contractors, protecting the environment and minimizing the impact of our operations on the roadways which we travel and the areas where we manage terminal facilities. Highway Transport shall comply with its Safety, Health, Environmental and Security Policy and Programs, Department of Transportation Regulations, applicable OSHA and EPA/State environmental regulations and applicable local regulations.
EOE/M/F/D/V
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