HIP Creative Hiring For Client Success Specialist / Digital Marketing Account Manager at Remote, United States Full Time

Job Description

Title: CLIENT SUCCESS SPECIALIST Role Summary: A critical role to our client’s and our aggressive growth model, the Client Success Specialist is responsible for the day-to-day communication with current clients, as well as their training on how best to convert leads to customers. You’ll also provide analytics and support regarding Google Ads, FB Ads, conduct quick website updates via WordPress and SEO tweaks…really being that client facing person that provides overall success of our services and satisfaction from our clients. You will liaise with our internal teams and lean on your own expertise and passion in web/marketing technologies to ensure clients consistently succeed. As an expert and strong representative of our agency, you will take a disciplined, conscientious, hands-on approach to your work, knowing that it must be precise. Because this is a creative, yet technical, position and since it requires a high level of subject matter expertise and accuracy, it demands thorough planning and organization to do the job right.Targeted Behaviors of the Client Success Specialist:

• Strong discipline and organized, thorough follow-up with an accurate, reserved, effective communication style
• Analytical and imaginative, demonstrates ingenuity when solving problems
• Seeks a high level of technical expertise and knowledge of the job; likes doing things “by the book”
• Accommodating and deliberate, likes structure and precision in their work

Compensation & Benefits offered for the Client Success Specialist:

• Targeted compensation range of $50-65K, based on experience; higher compensation considered for more experienced candidates above and beyond these specifications
• Medical/Dental/Vision and Life Insurance
• 401K with company match
• 10 days PTO, plus 9 holidays
• Remote role (HQ in central time zone); necessary visits to HQ fully covered by company

Responsibilities of the Client Success Specialist :

• Respond to the client and ensure the following: clients are supported, knowledgeable and happy with the tools and service provided, team members are happy, deadlines are consistently met; assist with monthly deliverables for our clients such as marketing reports, secret shopper reports, email newsletters, review requests, and organic social media posts as needed
• Regularly review client accounts and work with ads team to optimize current campaigns and that leads are being converted as expected; follow-up with additional client training to ensure maximum usage and optimized conversion rates; setting up reactivation marketing campaigns for our clients
• Set up accounts for clients in our CRM, PracticeBeacon; exercise exceptional listening skills and ask investigative questions to fully understand client challenges and use of HIP tools; create and maintain strong relationships with key stakeholders for both new and existing clients, making certain that they know you always have their best interest in mind

• Audit, track analytics and overall manage the success of client website, online reputation, Facebook Ads, lead conversion rates and any related technical issues that may contribute to areas needing improvement, and making minimal website updates using WordPress

Requirements of the Client Success Specialist:

• Prior digital marketing agency experience in customer success/support or account manager role is necessary
• Must have strong experience in various web/marketing technologies (i.e., Search Engine Optimization, Facebook Ads Manager, Google Ads, WordPress)
• Organized and meticulous with extreme attention to detail and drive to become the subject matter expert at all things Client Success
• Ability to work independently and manage multiple priorities
• Excellent customer service and phone skills; personable yet professional demeanor; superior communication skills
• Excellent at solving problems (creatively and with or without other people)
• Must be highly motivated, striving for excellence and have a positive attitude
• Able to learn new software and process at a high rate; highly proficient in Google Sheets

Who we are: HIP (https://hip.agency/) is the leader in orthodontics marketing & growth strategies, and we are built to win! Our team of expert consultants, creatives, marketing professionals, and engineers work alongside clients and their teams to create highly profitable and sustainable growth for their business’.We work hand-in-hand with our clients to implement powerful tools, hands-on training, and our tried- and-true framework that empowers clients to provide top-notch care and impeccable service, profitably.Our Values:Hunger – Hunger is a powerful fuel, particularly for a smaller organization competing against larger, competitors with more resources. Team members with a hunger for knowledge and personal growth are key to our future. When resources are limited, it’s the motivated and hungry people who will find a way
— both as individuals and members of our team.Integrity – Integrity is the foundation of any successful enterprise. Integrity is not just founded in honesty, but on accountability, transparency, and a commitment to deliver on promises. While mistakes are inevitable as a young, growing company, even our mistakes can help lead to progress and greater excellence. A commitment to progress through integrity is paramount.Passion – People can increase their knowledge and develop skills. Passion, energy, and talent, however, are unique and invaluable. A person who brings passion, energy, and talent to our organization helps contribute to a vibrant atmosphere of creativity and productivity. He or she contributes to who we are.
These traits serve to enhance skills brought to our team.Job Type: Full-timePay: $50,000.00 – $65,000.00 per yearBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Digital marketing: 3 years (Required)
• Marketing Agency: 1 year (Required)
• Google Ads: 1 year (Preferred)
• Facebook Advertising: 1 year (Preferred)
• WordPress: 1 year (Preferred)
• SEO: 1 year (Preferred)

Work Location: Remote