Hiring For Operations Manager (FT) at Knoxville, TN Full Time

Purpose of the Role:

• Balancing Safety, Quality and Production, achieve business goals in the areas of Production, Customer Satisfaction, Employee Engagement and Profitability.

• Profitability of the branch location.
• Assist with field supervision of crews and coordinate training support with the Crew Leader.
• Monitor and ensure compliance of all safety and quality standards by all personnel.
• Ensure all necessary supplies and equipment to deliver services and facilitate the operation of the branch area available, managing to the operating budget.
• Monitor crew productivity to ensure goals and targets are being met on a daily, weekly, monthly and seasonal basis, as determined by owner.
• Resolve operational problems on a daily basis Ensure all areas of operations are properly staffed and controlled.
• Coordinate repairs of the physical facility.
• Manage fleet and equipment repair and maintenance Resolve customer comments in accordance to company standards for response time and action.
• Insure compliance with all federal, state and local regulations as they pertain to personnel, vehicles and pesticide applications.

Employee Relations & Administration:

• Recruit, select, train, develop, coach and assess direct reports, and ensure the same for the direct reports of others. Coordinate training to ensure all field personnel are properly trained, licensed, etc.
• Perform timely employee performance evaluations.
• Ensure the processing of all work through QuickBooks in an accurate and timely manner.

Functions and Responsibilities:

• Responsible for the hiring and supervision of all field employees: climbers, ground crew, bucket and crane operators & plant health care applicators.

Physical Environment:

• Outdoors, in residential landscapes, supervising field crews.
• In the office working on a computer.
• In a vehicle, driving to crew work locations.

Physical Demands:

• Must be able to lift up to 50 lbs. and perform occasional physical labor of low to moderate difficulty.

Qualifications:

• Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience helpful.
• CTSP and/or ISA Certification (or willingness to obtain) a definite plus Management experience in the tree care industry experience preferred.
• Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries.
• Business management as well as knowledge of General Tree Care and Plant Health Care ideal.