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Telecom Technical Lead
Hixardt Technologies, Inc. (Hixardt) is seeking full-time C3 Telecom Technical Lead in Pensacola, FL. Join our team of experienced healthcare and IT professionals. Be refreshed in working with an employer who cares about your professional development and work life balance.
About US
Hixardt focus on staffing, network infrastructure, IT solutions, cloud services, provider that delivers cybersecurity, virtualization, and compliance services to business, industry, education, and government. Established in 2001, Hixardt is a SDVOSB, and minority owned business, headquartered in Pensacola, FL.
Job Specific Duties
- The Telecom Technical Lead handles a range of simple to moderately complex telecom issues including and not limited to network circuits, IVR, and ICR system issues, receives and reacts to inbound calls and emails, records issues in trouble ticketing system, and refers tickets to appropriate stakeholders for Tier 3 escalations/ support.
- The Telecom Lead also sends status notices to the end-user community, assigns appropriate classifications of issues in the trouble ticketing system, and manages the entire ticket process from initiation through disposition.
- The Telecom Lead shall serve as an escalation point for junior analysts, assist with the quality assurance process, generate and contribute to C3 Help Desk reports and deliverables, and proactively monitor C3 Help Desk tools to identify outages and follows the SOPs to resolve the system and/or application issues.
Qualifications:
Skills/Knowledge
- Excellent organization and communication skills with the ability to multi-task
- Strong ability to solve problems and foresee issues before they occur.
- Extraordinary organization skills
- Effective communicator
Experience
- Must have 5 years of Help Desk experience.
- Must have 2 years of Management experience.
- Experience with healthcare-related IT solutions is preferred.
Degree/Education
- High School Diploma or equivalent