HKB Hotel Group Hiring for Regional Hotel Operations Manager Job at Atlanta, GA Full Time

The Regional Hotel Operations Manager oversees the operational activities of the hotel properties HKB manages. The General Manager at each hotel reports to the Regional Hotel Operations Manager . The Regional Hotel Operations Manager has P&L responsibility for each hotel ensuring that it meets HKB’s financial goals. They are also responsible for meeting brand standards and guest service expectations at each hotel.

This position reports directly to the VP of Operations and oversees 4 to 5 hotel General Managers. The Regional Hotel Operations Manager works in a collaborative team environment with the COO, VP of Ops, VP of Sales & Marketing, and the General Manager at each HKB hotel to ensure the company meets its revenue and RevPAR goals. Travel will be required 40-50% of the time including regular hotel visits to work with the hotel GM and provide coverage in absence of GM. Additional travel may be required for GM task force.

Duties and Responsibilities

Plan, Monitor and Oversee Financial Performance of Each Hotel

• Assist GM’s in developing business plans, annual budgets and strategies that meet company expectations and guest needs. Reviews all budgets with the VP of Sales & Marketing.
• Assist hotel GM and the Director of Sales with the VP of Sales & Marketing in developing sales forecasts, revenue management strategies and marketing plans. Reviews all sale forecast and marketing plans.
• Ensure that the hotel meets or exceeds budgeted revenue and profitability targets.
• Conducts operational reviews with hotel General Managers to discuss and evaluate monthly financial statements, guest satisfaction scores, 90-day forecast, TripAdvisor and related social media comments and rankings and sales production against established goals. Reviews income statements with GM’s and compare all for better “Best Practices”
• Anticipates changes in the market and works with GM to in making appropriate strategic adjustments. Regularly shop hotels against comp set for rates and website content
• Reviews all accounts payable and petty cash submissions
• Reviews labor hours spent weekly and bi-monthly
• Works with GM’s in performing wage reviews and evaluating current employees
• Work with GM’s and vendors on reducing costs
• Periodically audits PMS reports and petty cash, AR, Preventative Maintenance documentation, key logs, locks, equipment logs, catering service charges
• Assist GM’s with collecting past due AR accounts

Oversees and Maintains Brand and HKB Operating Standard

• Insure GM’s operates hotel within both Brand and HKB standards

• Rooms are clean and well maintained
• Public areas are clean, well maintained, and without clutter
• Employees are trained, uniformed, and project the image our guests expect
• ADA items are in compliance with federal regulations
• Waivers are up to date
• All mechanical items are in good working condition

• Demonstrates a commitment to brand satisfaction, prioritizing actions that focus attention on owner satisfaction – anticipating and meeting those needs.
• Ensuring hotel and service standards are met and that hotel management team is delivering consistent quality that meets or exceeds the expectations of ownership, brand and guests.
• Manage the GM decision process effectively; work effectively with both short and long-range objectives and take strong personal initiative
• Review Guest Service scores regularly; coach hotels if necessary
• Work with GM’s and their teams on maintaining high guest service scores
• Keep up with brand changes and new standards
• Review weekly bills and help with any discrepancies
• Assist with strategic plan goals and making the plan work
• Work with HR to ensure that brand, CHM and safety trainings are conducted and completed
• Develop and update Standard Operating Procedures
• Develop training programs for each position to ensure successful team members
• Assist in developing team members to become the future leaders of CHM

Provide Leadership and Oversight of Hotel HR Policies and Practices

• Recruit, hire, train, supervise all General Managers
• Providing leadership and supervision to GM and their team
• Compute quarterly GM bonus
• Perform annual GM reviews
• Review all salaried employee reviews
• Assist in interviewing and hiring GSM, Housekeeping, and Maintenance as needed
• Fill in as GM when one is absent
• Guide and train GM’s in HKB and Brand culture
• Train, teach, guide and develop future leadership within the company.
• Coach GM’s in Leadership, Finance, Operations, Hiring and Guest Service

Job Specifications

• 5+ years of multi-unit and brand experience
• 5+ years of multi-unit management and leadership experience
• High school degree required, college degree in business or sales/marketing is preferred.
• Knowledge/experience in all PMS systems being used
• Knowledgeable of all programs and promotions offered through the brand and at property level
• Time management and organization
• Excellent communications skills. Requires effective reading, writing and oral comprehension.
• Driven operations acumen. Energetic, proactive, takes calculated risks, and perseveres to attain goals. Possess an extensive knowledge of operations, food & beverage, revenue management and budget analysis capabilities with a demonstrated ability to apply these principles and methods through strategy and tactics. Extensive knowledge in all sales functions and effective strategies.
• Thorough understanding of hotel revenue management. Knowledge of hotel revenue management concepts, processes and strategies. Understanding of all eCommerce nuances and major components.
• Administration and management capabilities with fiduciary responsibilities. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Leadership qualities. Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results. Requires the ability to inspire confidence and gain respect of hotel team, industry partners, competitors, and owners.
• Service orientation. Knowledge of principles and processes for providing guest and personal services. This includes needs assessment, meeting quality standards for services, and evaluation of guest satisfaction.
• Personal traits must encompass a driven, revenue oriented, fast paced/high energy individual who can energize others and influence their actions. An individual that can set ambitious goals.
• Innovative leader who understands the three great inhibitions to creativity: fear of failure, guilt about appearing to be selfish and ignorance of what is possible.
• Team focused with excellent interpersonal skills and a win – win attitude.
• Ability to work in an entrepreneurial environment with minimal supervision.
• Ability to travel and work weekends as determined by business needs

Diversity is important to us and not only welcomed but encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $70,000.00 – $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Atlanta, GA 30329: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel management: 4 years (Required)
• Hospitality: 1 year (Preferred)

Work Location: One location