H&M Group Hiring for H&M Retail – Area Human Resources Manager Job at New York, NY Full Time

As an Area HR Manager, you are a partner to the business in executing the people strategy to support the sales organization, the implementation of key company initiatives, and ensure the best colleague and customer experience. Through execution of HR strategy, you will also support your Area in increasing sales and profit and improving customer service.

In partnership with the Area Teams, you will drive talent management, leadership development, succession planning, HR operational excellence and colleague engagement in your Area as well as support the talent acquisition process for leadership roles. You will work actively with structured performance management, based on results, values, and global leadership expectations, to increase productivity and retention, and serve as an I&D champion to build diverse teams and foster an inclusive, collaborative culture.

This role will ensure H&M offers all colleagues fair and attractive working conditions and that all employee relation matters, legal requirements and H&M policies are fulfilled to meet the expectations of customers and colleagues.

Core Responsibilities includes but is not limited to:

Champion our unique values-driven culture to provide the best colleague and customer experience; recognize customer service behaviors and drive performance to ensure business success

Support with the delivery of talent management initiatives such as succession planning, performance reviews, and individual, clear development plans throughout Store teams

Analyze talent pipeline to ensure there is a constant flow of talent (both internal and external) for Store Manager and high impact, leadership positions

Together with Area Team and Store Managers, create inclusive work environments through education and training with focus on increasing the diversity of teams to ensure different perspectives are valued and respected

Actively participate in the interview process for store leadership according to needs

Work closely with Store Management and colleagues to improve working relationships, build morale, and increase productivity and retention

Lead change management efforts to help store teams understand and adapt to new strategic initiatives and evolving business needs to drive results

Coach and aid Store Management teams to enhance leadership effectiveness, increase engagement of teams, and strengthen company culture throughout feedback and values

Monitor, analyze, and proactively project future Area needs, including staff rotation and expansion for all store positions, and conduct appropriate follow up actions

Develop a sustainable talent acquisition and hiring plan and strategy for Area, while building and overseeing the internal talent pipeline with follow up on talent development

Together with the Area Team, plan and organize introduction trainings for Store Management teams as well as for Sales Advisors for existing and new stores

Track and achieve HR KPI’s and initiate follow up actions accordingly

Together with the Area Team, ensure Store Managers identify, develop, and engage future talent with clear development plans and two-way dialogue

Evaluate Area’s training needs, make recommendations for ongoing training needs, and support in facilitating training initiatives with Regional HR

Act as a neutral escalation point for colleague concerns and coach Store Management Teams and Area Team on conflict-resolution and prevention of employee related issues

Together with Employee Relations, manage and resolve escalated employee relations issues. Conducts effective, thorough and objective follow up as needed

Maintain in-depth knowledge of legal requirements related to day-to-day management of colleagues, reducing legal risks and ensuring regulatory compliance and fair working environment

What You’ll Need to Succeed:

Bachelor’s Degree in a related discipline, or equivalent years of experience preferred

Preferably 2-4 years of HR, retail leadership or people management, including H&M Store Management, experience

Strong understanding of retail operations and HR best practices

Excellent written and verbal communication skills

Strong customer service orientation

Strong professional maturity and ability to deal with sensitive, confidential information

Excellent relationship building and influencing skills

Ability to collaborate with cross-functional partners and teams

Solution-oriented team player and problem solver

Skilled at time management, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment

Proficient at Microsoft Office

Required domestic travel at least 50% of the time

Additional Information

All your information will be kept confidential according to EEO guidelines.