Homes for Independent Living Hiring For Client Service Manager at Milwaukee, WI  Full Time

Homes for Independent Living (HIL) is improving the way we manage our business as we continue to grow!   The Milwaukee Region is adding a second CLIENT SERVICES MANAGER, which is a terrific opportunity to develop and improve the lives of our clients through coordination of care and program management.  The Client Services Manager is responsible for ensuring quality and effectiveness of current and future service lines by providing day-to-day leadership, oversight and support up to 10 residential program sites supporting our developmentally and physically disabled clients. 

Benefits:

• Great paid time off benefit, employees can earn up to 3 weeks in the first year
• Affordable insurance package: Health, Dental, Vision, Life, Disability, Flexible spending account
• Critical Illness and Accident Insurance, Pet Insurance
• 401K Retirement plan
• Employee stock ownership plan!

Homes for Independent Living is proud to be 100% employee owned and a leader in providing high quality care and support to adults with disabilities.  We have more than 1,000 employees across Wisconsin committed to making a difference that lasts a lifetime for those we serve in 15 counties and in over 140 residential programs.
 

Primary duties of the Client Services Manager include: 

• Maintains quality systems, processes and client services by providing oversight and support of day to day operations for assigned programs through the recruitment, training and supervision of direct reports.
• Performs human resource management for direct reports and supports staff in their professional development.
• Develops effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversees client service planning and collaborates with the Regional Director and Care Team in developing quantifiable success factors.
• Contributes to the fiscal wellbeing of the Company by managing the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.

• Serves as a partner in strategic regional planning and project manager for all related initiatives for improved regional operations and performance. 

• Promotes compliance and standardization regarding regulatory, contractual and Company standards.

The Client Service Manager supervises a team of frontline program supervisors, administrative support staff, and works collaboratively with other company departments that support our operations. 

Qualified individuals must:

• Possess three (3) years of work experience overseeing the operation of multi-site community based residential supports.
• Plus two (2) years of supervisory experience or commensurate management experience in the Human Services field required. 
• Bachelor’s Degree in related field highly preferred. 
• The successful candidate will demonstrate their ability to quickly adapt to changing priorities and expectations based on business needs through flexibility, autonomy, responsiveness, and overall must possess a high level of initiative.