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Responsibilities:
Skills:
The role of the Customer Service Representative is to handle all incoming inquiries pertaining to both the rental and purchase of ISO and IBC containers and providing the client with accurate and clear on-hire and off-hire terms including rental rates. Liaising with internal Operations and external clients to ensure smooth mobilization of products in a timely manner.
Responsibilities:
- Answering incoming calls from external customers & internal stakeholders in a timely manner
- Dealing with customer inquiries, liaise with stakeholders if required to ensure resolution and closeout with customer
- Receiving & Processing customer orders, liaising with Yard Coordinator to obtain unit numbers etc
- Track container movements on the company’s fleet management system
- Completion of off/on hire paperwork
- Coordinate the deliveries of containers to meet the customers’ requirements
- Ensure maximum efficiency of third-party logistics and/or internal driver movements
- Completion of daily transport sheets if applicable
- Provide product advice and guidance to external & internal customers
- To manage all cross-hire requirements when necessary
- Generate and update all relevant certification for assets
- Coordinating offsite test inspections
- Administer raising, processing and receipting of hire purchase orders
- Coordinate monthly movement report for external clients to ensure monthly invoicing is complete
- General Administration duties associated with the responsibilities
- Assist reception by answering telephones, ordering office stock, filing when required
- Ensure clients Liquitrac is up to date, by entering products and certification packs
- Generate return orders and coordinate with the return location facility accordingly.
- Process return orders and equipment when coming off-hire
- Ensure cross hires are accounted for and recharged to the client
- Source quotes and book transport, ensuring invoices are correct and ready for payment
- Ensure all damage reports are accurately recorded and report and notify damage back to the client at the time of off-hire ensuring online documentation is uploaded.
Skills:
- Proficient IT skills i.e. MS Word & Excel
- Strong communication skills which include verbal, written, telephone and email.
- Strong organizational skills with the ability to handle multiple tasks, demands and priorities comfortably
- High level of attention to detail
- A solid understanding of logistics, transport and associated shipping requirements
- Good knowledge of products and preferred supplier’s products
- Strong customer service ethic, ability to build rapport with internal and external customers
- Attention to detail and demonstrated ability to problem solve and be highly proactive
- Ability to maintain a high level of initiative and enthusiasm and ensure a professional and helpful manner at all times
- Past experience with an ERP system (Navision 2017 preferred)
Qualifications/Requirements:
- Some college or higher is highly desirable.
- Previous customer service experience in the manufacturing industry is preferred
- ERP experience is preferred
Monday – Friday 8:00am – 5:00pm
40 hours weekly with possibility of overtime
