Position Summary
The Project Manager is a liaison between the client, sales, and internal operations. The Project Manager will be responsible for following the order from inception to installation. Project Managers are the single point of contact with the client regarding all data, internet, voice services along with complex product installations as assigned. Responsible for order quality, accurateness, and driving all forecasted revenue assigned.
Essential Job Functions
Responsible for the creation, coordination, and completion of projects. Plans, executes, monitors, controls, and oversees all aspects of projects.
Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project with team members and stakeholders.
Reviews and audits orders from sales to ensure correct paperwork and accuracy. Manages the return to sales process until a clean order package has been established.
Ensures all accountable parties meet agreed upon installation dates as required. Demonstrates the ability to set expectations for client, hold all parties accountable to the expectations, and address any inquiries that may arise throughout the install process.
Tracks and reviews vendor, field technicians, and other third-party deliverables.
Drives resolution of installation issues and jeopardies to ensure services are generating revenue as quickly as possible.
Demonstrates proven problem-solving ability and holds Horizon accountable to resolve issues in a timely manner.
Establishes, coordinates, and maintains excellent working relationships with co-workers, partners, and various levels of client department leadership.
Conducts welcome calls with clients and partners. Communicates all status and activities throughout the process.
Acts as the liaison between Horizon’s departments and client, serving as the client advocate and main point of contact.
Uses project management tools to effectively manage project progress and adjust work as required.
Ability to multi-task and manage various project elements simultaneously.
Education and Experience
Minimum of 2 – 5 years’ experience working in order management, customer service, telecommunications.
Telecommunications product knowledge to include but not limited to; ethernet, wavelength and dark fiber services.
The ability to perform duties independently or in a team environment, communicating effectively.
Application Knowledge: Proficiency in Microsoft Office Suite, working knowledge of Salesforce
Equal Opportunity Employer
Horizon is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, military or veteran status or any other legally protected status. Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify Horizon’s Department of Human Resources.
Physical Requirements
Light work: Lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. Even though the weight lifted may be very little, a job is in this category when it requires a good deal of walking or standing, or when it involves sitting most of the time with some pushing and pulling of arm or leg controls. To be considered capable of performing a full or wide range of light work, you must have the ability to do substantially all of these activities. If someone can do light work, we determine that he or she can also do sedentary work, unless there are additional limiting factors such as loss of fine dexterity or inability to sit for long periods of time. This position requires the ability to effectively see and hear the majority of the time.
Note: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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