Hotchkiss Auto Repair Hiring for General Manager | Store Manager – Automotive Repair Job at Denver, CO Full Time

Hotchkiss Auto Repair has a mission to build community and connectivity in our Denver neighborhood by providing quality automotive services with friendly and honest customer engagement. This starts with maintaining an excellent team of tenured and collaborative automotive technicians and customer service professionals. We seek an experienced leader to join our front office team.

We have operated over 20 years in the Park Hill / Montclair neighborhood of Denver. The shop is ranked a TOP SHOP in the metro area by ConsumerAffairs.com, Expertise.com, Yelp, and NextDoor. It’s a large 12-bay operation seeking leadership in the form of a Service/Store Manager or General Manager.

Compensation will be aggressive for the right candidate and commensurate to their experience and impact. Salary, monthly bonus, health, dental, and retirement benefits available.

Responsibilities include:

• Leading by example in promoting ethical values, operating principles, and supporting the organization’s mission & purpose to serve our community
• Ensuring daily operations are successful including dispatching of work, remedying customer complaints and securing positive customer reviews
• Prioritizing the customer experience such that the initial call to follow-up interaction is convenient, educational, engaging, satisfactory, and honest
• Overseeing staffing needs and holding team members accountable for production, quality, training and conduct
• Supporting marketing efforts that may include online strategies, direct mail, community engagement, etc.
• Overseeing a parts management program that addresses sourcing, ordering, intake, dispatching, returns, and reconciliation of accounts
• Executing regular reporting to ownership, helping craft the shop strategic direction, and focusing on continuous improvement
• Manage the shop’s inventory, equipment and technology needs, including shop management software / IT needs
• Finally, a leader must be a COC (Chief Operating Cheerleader); culture is pivotal at our shops and its leaders should maintain a supportive, positive, encouraging, humble, and friendly demeanor in most circumstances.

Qualifications include:

• Professional experience over 12 years with at least 8 years in the automotive repair industry; leadership responsibilities for at least 5 years
• Exceptional ability to communicate (verbal and written) effectively between ownership, customers, vendors and colleagues
• Strong proficiency and vision in technology including IT, shop management software, DVIs, and MS Office
• Evidence of regular training and professional development, including but not limited to, ASE certs or factory training

The overall organization is growing and values people; a role can be created for a talented team member looking to contribute and grow. An opportunity in this organization is not a job, it is a career.

The shop is one of four automotive businesses under common ownership. This allows for better organizational stability than most independent shops. It also provides growth opportunities for executive/multi-shop roles.

Candidates without senior management experience at a highly reputable automotive repair shop(s) or service department(s) will NOT be considered. The right candidate will prefer to prove their capabilities and be promoted into this role. We look forward to evaluating strong candidates and welcoming an extraordinary leader into the organization.

Job Type: Full-time

Pay: $70,000.00 – $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Retirement plan

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay
• Commission pay
• Signing bonus

Experience:

• Automotive Customer Service: 5 years (Preferred)

Work Location: One location