Hudsonville Creamery and Ice Cream Hiring for Logistics Manager at Holland, MI Full Time

Position Summary:

Hudsonville Ice Cream’s foundation is built around excellent products, superior service, deep personal relationships, and innovative solutions. If this reflects your desires, abilities, attitudes, and you want an opportunity with a rapidly growing dynamic company and value a special culture – read on.

You strive to provide leadership towards the achievement of company objectives, while maintaining alignment with company vision and objectives regarding freight and customer communication and satisfaction with Hudsonville Ice Creams service and perceived value proposition.

You’re a team player and value relationships and working collaboratively and communicating effectively, the hallmark of the role, with sales/customer teams, internal operations, and support teams to resolve supply chain issues, and drive the performance of the logistics team to move freight (Outbound and Inbound) quick and effectively through relationship building with outside carriers for the highest margin possible. But to you it’s more than Customer Service, you possess the attitude of being the Customers advocate and building process and systems to execute the needs of the Customer.

You have high standards and define processes and KPI’s to achieve the goals. You hold the carrier base accountable to achieve the goals in a positive win/win mindset. When the goals aren’t being achieved, you use the data to find root cause and work on effective corrective actions to get the process back in control. You are an active participant in the logistics community and looking for ways to drive performance and operational value.

You strive to offer the best value for the 3PL partners that drive a win/win service offering. Supporting their needs and requests as business changes and customers onboard.

Duties and Responsibilities:

• Develop and execute a supply chain vision and process for the site that delivers operational excellence, resulting in world class customer service and effectiveness.
• The successful candidate will support Hudsonville Ice Cream 3PL Sales and 3PL Customers on time delivery and customer satisfaction goals and ensure the right value add is being provided.
• Define and monitor your team’s daily/weekly/monthly performance through the appropriate KPI’s and metrics and ensure proper build out of Standard Operating Procedures ensuring best in class support across all modes/facets of our logistics department.
• Collaborates with the management team to identify, define, and implement carrier support to accommodate current state of service and new customer onboarding, to include analyzing entire business portfolio and network costs to create optimal mix of efficiency, reliability, and profitability from the carrier base.
• Monitor industry standards, trends, or practices to identify developments in logistics planning or execution and distribute information as needed.
• Champions, research, and implement new tools to aid in resolving complex and routine process issues while fostering a culture of continuous improvement.
• Reports business performance to leadership as needed to identify and control gaps in solution-based premium service offerings to our customer base.
• Partner with the Accounting and FPA team to manage and report on all costs associated with logistics and develop strategies to mitigate financial impact as needed.
• Acts as department’s Project Manager on key initiatives as requested to achieve KPI’s or onboard new business.
• Assists and actively participates with training, education, and standardization of Logistics program and processes.
• Understands Warehouse capabilities, operating strategies and daily challenges and their impact on scheduling and dock availability.
• Drive resolution of challenges with Suppliers/Freight Forwarders/Project Managers and other stakeholders in a timely manner
• Strong interpersonal, communication, influencing, planning, organization, and time management skills with the ability to communicate professionally and effectively (both oral and written) with all levels of the organization.
• Ability to work with cross functional teams and influence others.

Experience:

• Education: 4-year degree preferred in Supply Chain Management
• Minimum 5-10 years of industry specific experience with logistics/carrier procurement preferred.
• Extensive knowledge of the freight and transport industries
• Driven, enthusiastic, highly motivated, and results focused.
• Proven action-oriented leadership ability to achieve results.
• Advance user at MS Office Suite including Microsoft Excel, Power BI and other data manipulation tools.
• Commitment to executional excellence, continuous improvement, and outstanding customer service.
• Strong time management skills to balance new carrier “hunting” while supporting existing accounts.
• Ability to work independently, and in a team, in a deadline-driven office environment.
• Advanced analytical, problem solving, and decision-making abilities.
• Proficient and knowledgeable with customer systems (i.e. Retail Link, E3, Supplier Net, Partners Online, etc.)
• E2open TMS experience preferred.
• Tier 1 WMS experience preferred.

Strong freight contract and carrier negotiation experience

Benefits

• 401k with a generous match
• Vacation
• Insurance (Health, Dental, Vision, Disability, Life)
• Bonus Plan
• Unique Wellness Incentives

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Why Hudsonville Ice Cream

At Hudsonville Ice Cream, we offer a first-class work environment with a real family feel. We appreciate and recognize the hard work, and dedication of our team members. We firmly believe that our employee’s fiscal, physical, and mental health are essential elements to our organization’s overall success. It is with this philosophy in mind that we offer a competitive wage and benefits package that starts day one. Moreover, Hudsonville Ice Cream is committed to its team members continual growth and development.